Help Desk Senior Specialist Jobs In Egypt And Career In Comsys Software Vacancies In Cairo 2014
Employer Comsys Software
Job Title Help Desk Senior Specialist
Vacancy Deadline(mm/dd/yy) 12/31/2014
Languages English, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service, Information Technology
Job Type Full Time
Job Level Senior
Description Perform as the first point of contact for all customer incidents. Receive then respond and resolve basic inquiries and complaints for customers via calls, mails, faxes or any other channel. Conduct monthly satisfaction calls to customers or receive any complaints or positive points. Fully aware with all products and new features with participation in the testing of new products. Establishing the needs and requirements of customers and provide case studies and FAQ to update the website. Follow up open tickets with customers and consultants to make sure it is closed in the proper manner. Maintain a senior level of expertise in industry leading information Management technologies. Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined timeframe of the contracted service level agreement. Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures. Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
Qualifications Minimum two years experience. Preferably A+ and Network + certified and Microsoft SQL 2005 DBA & Telephony Techniques courses. Fluent English commands and language skills. Basic knowledge of current technologies and Microsoft SQL technologies. Candidate must be disciplined and well organized. A good understanding of products business knowhow would be an advantage although full training will be provided. Flexible and adaptable approach to customer needs is a good trait for an officer. Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are completed to the relevant business processes. Educated to a degree level in a computer related system, with a demonstrated strong computer background, networks and technical ability. Basic Knowledge in Microsoft Products Excellent knowledge of accounting principles.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email ahmedrabie@comsyssoftware.com
Help Desk Senior Specialist Jobs In Egypt And Career In Comsys Software Vacancies In Cairo 2014
Employer Comsys Software
Job Title Help Desk Senior Specialist
Vacancy Deadline(mm/dd/yy) 12/31/2014
Languages English, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service, Information Technology
Job Type Full Time
Job Level Senior
Description Perform as the first point of contact for all customer incidents. Receive then respond and resolve basic inquiries and complaints for customers via calls, mails, faxes or any other channel. Conduct monthly satisfaction calls to customers or receive any complaints or positive points. Fully aware with all products and new features with participation in the testing of new products. Establishing the needs and requirements of customers and provide case studies and FAQ to update the website. Follow up open tickets with customers and consultants to make sure it is closed in the proper manner. Maintain a senior level of expertise in industry leading information Management technologies. Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined timeframe of the contracted service level agreement. Effectively document cases clearly and concisely with actionable steps taken in the Tickets system following established procedures. Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
Qualifications Minimum two years experience. Preferably A+ and Network + certified and Microsoft SQL 2005 DBA & Telephony Techniques courses. Fluent English commands and language skills. Basic knowledge of current technologies and Microsoft SQL technologies. Candidate must be disciplined and well organized. A good understanding of products business knowhow would be an advantage although full training will be provided. Flexible and adaptable approach to customer needs is a good trait for an officer. Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are completed to the relevant business processes. Educated to a degree level in a computer related system, with a demonstrated strong computer background, networks and technical ability. Basic Knowledge in Microsoft Products Excellent knowledge of accounting principles.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Email ahmedrabie@comsyssoftware.com
Help Desk Senior Specialist Jobs In Egypt And Career In Comsys Software Vacancies In Cairo 2014
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