وظائف خدمة عملاء لشركة تى ان تى مصر لخدمات البريد السريع - وظفنى حالاً 2015
Frontline Customer Service Representative For TNT EgyptFrontline Customer Service Representative Jobs In Egypt And Career In TNT Egypt Vacancies In Giza 2015
Job Title Frontline Customer Service Representative
Vacancy Deadline(mm/dd/yy) 8/28/2015
Languages English, Excellent
Country Egypt
City Giza
Job Category Customer Service
Job Type Full Time
Job Level Junior
Vacancy: Frontline Customer Service Representative for a multinational company. The strategic objectives of Customer Service are explained below. The objectives of all roles within Customer Service will be aligned to these strategic objectives. To provide excellent accessibility and first call resolution to customers, and to maximise available revenue opportunities for the business whilst providing an exceptional customer experience. To provide one single point of contact for customers through their channel preference in order to: Build strong customer relationships Provide high quality customer care at the lowest possible cost Connect multiple stakeholders Generate revenue for all products at the right cost, quality of service and price To differentiate company’s service offering by providing customers with friendly and professional multi-channel communication during every inbound transaction and enquiry and to provide the customers with accurate information based in their needs. To deal with booking exceptions (ad hoc, cross location bookings, dangerous goods, debtor status, awkward freight) in a productive and high quality manner. Identifies when a customer is making a complaint and follows the agreed global complaint handling process To identify and act on selling opportunities to retain or generate revenue, whilst providing suitable solutions to customers’ requirements. To ensure transactional information and system entries are completed in an accurate, complete and timely manner. Comply with the companys corporate responsibility, health, safety and environmental standards and responsibilities as identified within the company management systems .
Qualifications Preferred Experience and Knowledge • From 1 to 5 years of experience in a customer service environment, including selling responsibilities. • Computer literacy • Very good English skills ( verbal / written ) • Communication skills – verbal and written: communicates effectively with customers and colleagues. • Selling skills: ability to up-sell and convert enquiries. • Typing skills • Experience working in a quality, service oriented environment
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email If you are interested please send your updated CV aligned with a recent photo to, Email: mohamed.marzok@outlook.com Please quote “Frontline Customer Service Representative “in the subject line.
وظائف خدمة عملاء لشركة تى ان تى مصر لخدمات البريد السريع - وظفنى حالاً 2015
Frontline Customer Service Representative Jobs In Egypt And Career In TNT Egypt Vacancies In Giza 2015
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