Call center agent for AwfarMarket.com
Job Description:
· Respond and answer inbound calls with the high quality standards achieving the highest level of customer satisfaction.
· Support and provide superior service via phones, emails as a receiver and caller and follow up on customers.
· Provide accurate and full information according to the company guidelines.
· Resolve customers complaints and problems within boundaries of authority and distribute issues for further escalation to appropriate persons/ teams I.e.
· Updates job knowledge by studying new product descriptions; participating in educational opportunities.
· Enter new customer information into system and update existing customer information.
· Process orders forms and applications
· Document all call information according to standard operating procedures.
· Maintain the required knowledge level of the company’s services and products and to follow the agreed company protocol and procedure on formal information sources to the customer.
· Follows the agreed on guidelines, policies, process and procedures to ensure maintaining confidentiality.
Qualifications & Requirements:
· Fresh graduates are highly welcomed to apply
· Very Good English Command is a MUST
· Excellent interpersonal, written, and oral communication skills
· Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
· Bachelor’s Degree.
· Previous call center or telesales experience a plus, but not required
·
Apply NOW: hr@awfarmarket.com
.png)
.png)