Call Center Agent Jobs In Egypt And Career In Industrial Modernisation Centre Vacancies In Cairo 2016
Employer Industrial Modernisation Centre
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 5/31/2016
Languages • Excellent command of English and Arabic. Additional language is a plus.
Country Egypt
Job Category Call Center
Job Type Full Time
Job Level Junior
• Handling customer enquiries and problems through the phone. • Applying acquired skills from Call Center training to: • Adhere to the call script, data collection and verification. • Achieve communicate return to queue short answered calls. • Achieve quality communicated targets. • Maintain confidentiality of client’s and customer’s data. • Participate in individual and team training/meetings in order to ensure that knowledge is up-to-date. • Adhere to the work schedule as planned and accommodate any business requests including flexible locations and working hours. • Research required information using available resources. • Receive and escort clients, guests and visitors in a welcoming and professional manner. • Receive all kinds of correspondences and incoming mail including tender envelops (and record them in the tender receiving form), invoices related to HR, etc. He/she should ensure the correspondences are stamped, registered and sorted for distribution among components, and keeping track of outgoing correspondences. • Keep records and a decent filing system of vouchers both soft and hard copies for incoming and outgoing courier (local and International), invoices, faxes, and other official documents. • Draft the Directory of employee’s cell phone numbers and extensions. • Proof read, obtain approvals for and order Business Cards for employees. Coordinating with printing agencies for that matter. • Responsible for managing the daily call centre’s workflow. • Receive incoming phone calls and direct them to related components; • Manage the Emergency First Aid kit consumption for IMC staff and; • Carry out other duties as assigned.
Qualifications • Bachelors Degree in any discipline, preferably Business Administration. • Post graduate studies or Administration and Secretarial Diplomas are an asset. • Minimum three to five years of administrative progressively responsible experience. • Proficient user of MS package with focus on Word, Excel and Power Point. • Report writing skills. • Strong communication and interpersonal skills. • Self-motivated, solution oriented and well organized individual. • Hard worker and pro-active. • Able to work flexible hours under stress and meet tight deadlines. • Able to maintain professional demeanor and appearance.
Gender Any
Car owner Any
Education major Business Administration
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Dalia Abuelmakarem: dabuelmakarm@imc-egypt.org
Call Center Agent Jobs In Egypt And Career In Industrial Modernisation Centre Vacancies In Cairo 2016
Employer Industrial Modernisation Centre
Job Title Call Center Agent
Vacancy Deadline(mm/dd/yy) 5/31/2016
Languages • Excellent command of English and Arabic. Additional language is a plus.
Country Egypt
Job Category Call Center
Job Type Full Time
Job Level Junior
• Handling customer enquiries and problems through the phone. • Applying acquired skills from Call Center training to: • Adhere to the call script, data collection and verification. • Achieve communicate return to queue short answered calls. • Achieve quality communicated targets. • Maintain confidentiality of client’s and customer’s data. • Participate in individual and team training/meetings in order to ensure that knowledge is up-to-date. • Adhere to the work schedule as planned and accommodate any business requests including flexible locations and working hours. • Research required information using available resources. • Receive and escort clients, guests and visitors in a welcoming and professional manner. • Receive all kinds of correspondences and incoming mail including tender envelops (and record them in the tender receiving form), invoices related to HR, etc. He/she should ensure the correspondences are stamped, registered and sorted for distribution among components, and keeping track of outgoing correspondences. • Keep records and a decent filing system of vouchers both soft and hard copies for incoming and outgoing courier (local and International), invoices, faxes, and other official documents. • Draft the Directory of employee’s cell phone numbers and extensions. • Proof read, obtain approvals for and order Business Cards for employees. Coordinating with printing agencies for that matter. • Responsible for managing the daily call centre’s workflow. • Receive incoming phone calls and direct them to related components; • Manage the Emergency First Aid kit consumption for IMC staff and; • Carry out other duties as assigned.
Qualifications • Bachelors Degree in any discipline, preferably Business Administration. • Post graduate studies or Administration and Secretarial Diplomas are an asset. • Minimum three to five years of administrative progressively responsible experience. • Proficient user of MS package with focus on Word, Excel and Power Point. • Report writing skills. • Strong communication and interpersonal skills. • Self-motivated, solution oriented and well organized individual. • Hard worker and pro-active. • Able to work flexible hours under stress and meet tight deadlines. • Able to maintain professional demeanor and appearance.
Gender Any
Car owner Any
Education major Business Administration
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Dalia Abuelmakarem: dabuelmakarm@imc-egypt.org
Call Center Agent Jobs In Egypt And Career In Industrial Modernisation Centre Vacancies In Cairo 2016
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