Employer Bavarian Auto Group
Job Title SBU Representative
Vacancy Deadline(mm/dd/yy) 6/30/2017
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service, Retail
Job Type Full Time
Job Level Junior
Description - Manage large amounts of inbound and outbound calls in a timely manner. - Handle various customers requests, inquiries and questions. - Build sustainable relationships and engage customers by taking the extra mile. - Create an accurate profile for new and existing customers data on Auto-line. - Handle customers complaints before filing/registering them to the customer care department. - Conducting welcome calls to greet new customers & confirm their data in addition to checking on customers satisfaction during closing deal process. - Contact potential or existing customers to inform them about a product or service using scripts. - Answer questions about products or the company. - Ask questions to understand customers inquiries and close sales. - Direct prospects to the field sales team when needed - Report day to day call records and breakdown to team leader for consolidation. - Keep records of all conversations in our call center database in a comprehensive way. - Meet personal/team qualitative and quantitative targets. - Meet quality assurance requirements and other Key performance metrics.
Qualifications - Bachelor degree - 1+ year of experience in customer service/call center - Excellent command of English - Excellent communication & follow-up skills - Customer oriented - Problem Solver - Very good analytical skills
Gender Any
Car owner Any
Experience 0 - New Graduate Years.
Salary (L.E.) Negotiable
Comments Please write AM-SBU Representative in the email subject
Job Contact Email careers@bmw-eg.com
