Employer Egyptian Resorts Company (ERC)
Job Title Customer Care Executive
Vacancy Deadline(mm/dd/yy) 10/31/2017
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Call Center, Retail
Job Type Full Time
Job Level Senior
Description Provide customers with the highest level of service as per agreed department SLAs and KPIs to improve customer satisfaction via professional & timely problem resolution, domain knowledge, status update, willingness to help, timely call back and turn-around time in accordance with Department SLAs. Handle complaints, customer queries, resolve issues within specified timeliness in the related KPIs. Maintain Customers database ensuring that customer details and contact information are updated for timely and accurate reference. Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations.
Qualifications Bachelors degree in Business Administration, Public Relations, Communications or a relevant discipline. Desirable Experience : 2+ years of experience in real-estate Oracle Customer Care Experience
Gender Any
Experience 4 - 5 Years.
Salary (L.E.) Negotiable
Comments - Job will be located Zamalek.
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Job Contact Email Careers@erc-egypt.com
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