Job Title Quality Call Center Agent
Vacancy Deadline(mm/dd/yy) 12/12/2017
Languages English, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service, Quality Assurance
Job Type Full Time
Job Level Senior
Description Call center quality assurance teams are responsible for setting the quality standards for incoming and outgoing calls
the QA team steps in to educate agents on the purpose of the team and what can be done to ensure high QA scores
The QA team spends most of the day recording and listening to live telephone calls. While listening to a call, the QA representative uses a checklist to determine if the agent handles the call according to QA standards and guidelines. Based on the results of the checklist, the agent is assigned an overall score for the call and is then notified of his score.
giving coaching and feedback to agents
Qualifications previous job experience, certifications and technical skills graduated excellent English language
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email nada@shinywhite-eg.com
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