Job Title Help Desk Specialist
Vacancy Deadline(mm/dd/yy) 10/30/2017
Languages English, Very Good
Country Egypt
City Cairo
Job Category Computer Engineering
Job Type Full Time
Job Level Junior
Description - Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Other duties may be assigned later.
Qualifications - Proven working experience in providing help desk support Customer service orientation - Working knowledge of help desk software, databases and remote control - Strong client-facing and communication skills - Advanced troubleshooting and multi-tasking skills
Gender Any
Car owner Any
Education major Engineering
Experience 1 - 2 Years.
Other Skills Creativity and problem solving
Compensations Negotiable
Salary (L.E.) Negotiable
Job Contact Email rec-hr@bavely.com
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