Employer Fedex Express - Egypt
Job Title Trace Agent
Vacancy Deadline(mm/dd/yy) 2/11/2018
Languages Very Good English
Languages English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Junior
Description - Handles a range of routine and non-routine customer calls related to service
- Handles a variety of international customers complaints and/or exceptions including responding to irate customers who have experienced serviced failures/problems, and resolves where possible, making the decision to refer where appropriate.
- Supports the Sales department and gives accurate answers to sales staff inquiries, notifies the sales with customers activities in case of major problem.
Qualifications University Degree. Excellent Command of Ms office applications, esp. Excel. At least One year experience in Customer service.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Compensations Basic salary + commission + Medical, Life and social insurance...
Salary (L.E.) 2000 - 4000 EGP
Job Contact Email recruitment@egyptexpress.com.eg Adding Trace Agent in subject line..
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