Job Title Customer Relationship Specialist
Vacancy Deadline(mm/dd/yy) 2/28/2018
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Administration, Internet
Job Type Full Time
Job Level Junior
Description -Preparing reports (daily, weekly, monthly, quarterly and yearly)
- Reporting customers need, terminations and satisfaction.
- Internal auditing for the communications between our employees and our customers
- Monitoring communications emails.
- Building relations with subcontractors and operators via meetings, calls and emails.
- Customers follow up regularly via meetings, phone calls and messaging.
- Handling NOORs team inquiries after working hours and in the Weekend
- Handling NOOR team calls and emails.
- Customer satisfaction survey analysis
- Collecting customers feedback, concerns, etc. and analyse them.
- Reporting to management the progress of enterprise customers
Qualifications Excellent English Excellent Customer Handling Skills
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email : hr@noor.net
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