Cash Sales Executive For TNT Egypt


Employer TNT Egypt
Job Title Cash Sales Executive
Vacancy Deadline(mm/dd/yy) 9/5/2018
Languages Good command of spoken and written English language (level 2-3).
 Languages English, Excellent
Arabic, Excellent
Country Egypt
City Giza
Job Category Sales
Job Type Full Time
Job Level Junior
Description - Provide cash customers with accurate product and pricing information based on their needs.
 - Update cash customers with related marketing campaigns.
 - Ensure that cash customers are aware of necessary paperwork and any special instructions.
 - Communicate accurate and complete shipments statuses from the track and trace system.
 - Provide first line support on how to use TNT�s self service tools and services (IVR and web services).
 - Where first call resolution cannot be achieved, communicate the appropriate call back time to the customer and ensure all actions necessary are taken in line with agreed timeframes.
 - Ensure customer satisfaction through regular customers updates on cash shipments
 - Ensure customer retention through regular follow up calls
 - Achieve assigned targets.
 - Conversion of price and transit time enquiries into bookings.
 - Sell the loyalty card for cash customers
 - Promote premium and insurance products based on customer needs.
 - Pass unconverted price enquiries to sales via leads with accurate information.
 - Remittance of cash to finance on daily basis in accordance with receipts and consignments
 - Proactively feedback to Sales & Marketing Management on opportunities to improve performance against standard process and service levels.
 - Accurately enter the cash shipment data into the system to facilitate correct consignment delivery.
 Maximize available revenue opportunities for the cash business while providing an exceptional customer experience.

Qualifications PC skills: demonstrates familiarity with use of PC equipment and software. Communication skills - verbal and written: communicates effectively with customers and colleagues. Selling skills: ability to up-sell and convert enquiries. Typing skills: ability to type with speed and accuracy. CIT skills: demonstrates familiarity with TNTs standard CIT tools and services. One-year experience in a customer service environment, including selling responsibilities. Bachelor degree or equivalent.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email amr.essam@tnt.com

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