Service Advisor For Mercedes-Benz (NATCO)

Required for Mercedes-Benz (NATCO) CNA - Fom El Khalig Branch Job Title: Service Advisor Job Category: Automotive Job Type: Full Time Job Description: -Receiving the vehicle from the customer as per M.B. check list. -Discuss all faults with the customer and write the repair order using the standard text and flat rates from the ASRA system. -Following up the repairs till the finishing of the car wash facilities. -Informing the customer for the completion of his vehicle time before to collect it. -Get customer approval for the additional repairs and write the extension repair order. -Explain warranty and good will policy to the customer. -Advise customer concerning vehicle maintenance, accessories and technical problems. -Handling the service information and explain it to the service advisors. -Check up all service measures from the SAAS.system. -Coordinate with the service advisor and follow up the reservation system. -Absorb all customers complain to reach the top customer satisfaction. Education major: Engineering Experience: 2 - 4 Years. For applying please send your CV with a recent photo to hr@natco-mercedes.com , Kindly write the job title in the subject.