Employer Express International Group
Job Title Customer Service Agent
Vacancy Deadline(mm/dd/yy) 11/30/2018
Languages English, Excellent
Country Egypt
City Giza
Job Category Logistics
Job Type Full Time
Job Level Junior
Description - Investigate customers problems and find solutions.
- Communicate with customers via phone, email, or letter.
- Provide scripts to read from during phone calls.
- Handle major incidents that cannot be resolved by agents.
- Ask customers to provide feedback on agents and customer service experience.
- Keep abreast of new company products and services.
- Issue refunds to customers.
- Oversee product exchanges and returns.
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction.
- Isolate and identify areas of improvement.
- Train agents on how to adequately address problem over the phone or how to write correspondence.
- Work with management on customer service initiatives.
- Utilize social media to respond to customer complaints and praise.
- Supervise customer service staff
Qualifications - Emphasizing Excellence - Presentation Skills, - Decision Making, - Coaching, Supervision, - Quality Management, - Product Management, - Market Knowledge, - Delegation & Giving Feedback
Gender Any
Car owner Any
Education major Foreign Trade
Experience 1 - 2 Years.
Other Skills communication skills problem solving
Salary (L.E.) 2000 - 4000 EGP
Job Contact Email hr@expressintl.com.eg
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