Helpdesk Engineer
1-3 years
"• Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system.
• Provide technical assistance and support for incoming concerns and issues related to systems, software, and hardware.
• Install all PC, printers, scanners, IP phones, SW and HW, and applications.
• Backup system and antivirus and related applications.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Work through the problem-solving process with customers, empowering them to do the same in the future.
• Report significant and recurring issues to the tier-2 support team.
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
للتقديم :hrg@sourceqs.com
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