Company Description
Alorica is a global customer experience solutions provider, servicing clients across various industries, including automotive, financial services, healthcare, retail, and tech companies. With headquarters in Irvine, California, and over 100,000 employees in 100 locations worldwide, we pride ourselves on creating outstanding customer experiences online, on the phone, through social media, and in-person. We offer opportunities for growth, great locations, community partnerships, referral bonuses, and tuition reimbursement.
Role Description
This is a full-time on-site role for an Airline Customer Service Agent located in Qesm El Sheikh Zaid. The Airline Customer Service Agent will be responsible for booking reservations, checking in passengers, assisting customers with special needs, and resolving customer complaints. The Airline Customer Service Agent will also provide information on flight schedules, fares, and cancellations.
Qualifications
Strong customer service and interpersonal skills
Ability to work in a fast-paced environment.
Excellent communication and problem-solving skills
Attention to detail and accuracy.
Ability to work in a team environment.
High school diploma or equivalent required
Fluency in English and Arabic is required.
Prior experience in the airline industry is a plus.
Must be flexible with Night & Overnight shifts.
Benefits:
• Salary 10500 gross,1200 granted overnight allowance,1400 kpis based on performance,
plus 50% of the basic salary as cost-of-living support to be added every month after the probation.
• Transportation is provided.
• Healthy Environment.
• Medical and Social aid.
• Career path opportunities
.jpeg)
.png)
