About the job
Role Purpose:
Manage HR operations and Resourcing Ops for non-mass hiring candidates
Manage system related activities, handle end to end employee’s system related life cycle (New starters, system changes, leavers, and payroll reports)
Generate and provide HR management information reporting and analytical information support to stakeholders
position requires strong organizational skills, attention to detail, and a solid understanding of HR Operations basics
Key accountabilities and decision ownership
Resourcing Operations
Manage Resourcing Ops day-to-day Ops and ensure the Personnel team is adhering to :
Responsible for Creating vacancies MPR
Post vacancies on Success factor & eightfold
Archiving resumes and scheduling applicant interviews
Schedule Candidates for Interviews
Informing job applicants with required hiring documents
Personnel Ops:
Assist with day to day operations of the HR functions and duties
Ensure relevant documentation is available for all HR systems/processes and procedures
Maintains and supports delivery of service within agreed Service Level Agreements for specific customer types
Participate in HR Projects and Initiatives correlated to HR systems
Revises specific processes and procedures when needed and informs the stakeholders about the changes
Develop and enhance current processes
Issuance and authorization of Personal Documents (HR Letters, Payroll letter & Embassy Letters/Govern
Personal Documents Withdrawal and return process
Documents archiving for all FTEs
Manage Onboarding / Off Boarding Processes Contract Activities:
New Joiners Contract Signing Activities – Contractors to Employee Conversion sessions
contract renewals processing
Ability to handle sensitive information with confidentiality and discretion
Handling all in and out HR operations as preparing paperwork and schedules for smooth new-hire onboarding process, coordinating with cross-functional departments to deliver an exceptional first-day experience, as well as managing and completing all paperwork for resigning employees
Communicating with designated parties hiring or exiting of department team members
Escalation management – Resolve escalation on priority and at root to avoid recurrence
General:
Ops Quality Control:
Ensure compliance to 95% - Accuracy and Quality
SLA doesn’t breach 5 WD – Hit or Miss
Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management
Adheres to service delivery model, resolves and closes requests as per defined SLA
Core competencies, knowledge and experience [max 5]:
Stakeholder management
Effective communication across all levels
Prior experience in HR systems & excel
Must have technical / professional qualifications:
Education & Experience: Bachelor’s degree 3 to 5 years of HR experience preferable
Skills and Abilities: Technical Skills Good Knowledge and expertise on MIS and Customer service experiences Advanced Skills in Microsoft (Excel, ppt) Knowledge for success factors HR Modules and EVO HR systems
https://www.linkedin.com/jobs/view/4083395109
