Job Description
· Responding to IT issues; hardware maintenance, software, networking, etc.
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners
· Assisting with systems backups and recovery and file maintenance operations
· Monitoring and maintaining computer systems and networks
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology and systems for potential implementation
· Providing technical support across the organization (this may be in person or over the phone)
· Creating and maintaining documentation and procedures for IT processes
· Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Qualification
· Bachelor of degree in information technology.
· Microsoft Certified Systems Engineer designation, preferred
· 2+ years of experience working in a help desk.
· Detail oriented in order to keep detailed notes on tickets
· Highly organized to keep Help desk tickets order
· Ability to diagnose and resolve basic computer technical issues.
Location : ELBheira – Wadi EL Natrun
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