وظيفة أخصائي إرسال أجهزة الصراف الآلي بشركة نتورك إنترناشيونال

نبذة مختصرة عن شركة نتورك إنترناشيونال
نتورك إنترناشيونال هي شركة رائدة في حلول المدفوعات الرقمية بمنطقة الشرق الأوسط وأفريقيا، تأسست عام 1994 ومقرها دبي. توفر خدمات قبول المدفوعات للتجار (أونلاين وفي المتاجر) ومعالجة البطاقات للبنوك والمؤسسات المالية في أكثر من 50 دولة. تم استحواذها مؤخراً من قبل Brookfield Asset Management لتعزيز دورها في تحول المدفوعات الرقمية

Responsible to keep the ATMs up and running through monitoring and dispatching the service providers.


Responsibilities

• Observing ATMs status through different available utilities.
• Dispatch errors/quality checks/status check to Internal FLM.
• Open calls with ATMs Vendors with the errors that need Engineers (Second Line Support).
• Open calls with First Line Support Vendors, CIT Technicians.
• Follow up with internal stakeholders, and vendors until resolution.
• Ensure tickets are getting dispatched and addressed within SLAs.
• Report low and/or out of cash cases to Cash Forecasting unit.
• Act as First line support to fix minor errors through ATM Switch and Remote connection to ATM.
• Capture Incidents, and Alerts on the ticketing tool.
• Capture Actions taken to fix alerts, errors on the ticketing tool.
• Run queries that identify service errors and take actions accordingly.
• Handle request and inquires received from different communication channels according to procedures in a professionally manner and take appropriate action according to calls.
• Availability for support in Non-Business Hours as and when needed.
• Send daily Handover at the end of every shift with the postponed errors and down ATMs.
• Strict adherence to policies and procedures
• Have the flexibility to occasionally work off-schedule.

Qualifications

• University graduate, from an accredited and recognized University

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