Customer Service Assistant and IT Support Jobs In Egypt And Career In Mideast Vacancies In Alexandria Office 2013
Employer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Customer Service Assistant and IT Support / Alexandria Office
Country Egypt
Job Category Education
Job Type Full Time
Description -Provide high quality and consistent information on all AMIDEAST products and services to walk-in and call-in clients-Cross-promote AMIDEAST products and services to all clients-Respond to customers e-mail inquiries accurately on a daily basis-Register clients for various trainings, using the SRA registration database, and collecting payment for all AMIDEAST services-Provide clients with the information needed to complete testing applications and pay the exam fees-Complete all data collection accurately-Identify, respond to, and resolve customer issues in a timely manner-Perform various administrative and clerical duties, including but not limited to professionally answering and forwarding telephone calls, compiling data from or entering data into the SRA, and supporting the Education Department with administrative tasks as required;-Ensure that the reception desk and outdoor bulletin board have up-to-date flyers and materials, and look presentable-Assist the Customer Service Senior Specialist with required management reports-Perform other tasks as assigned by the Customer Service Senior Specialist.-Supervise and take responsibility for the Computer Lab during scheduled hours.-Demonstrate and assist students and teachers in the lab with the basic operation of the computers/TVs/DVD players/projectors/other technological tools, as needed.-Troubleshoot any computer problems that may arise and report all problems to the IT Manager
Qualifications Required: - Bachelor degree - 1+ years experience in customer service - Excellent English language and Arabic language proficiency - Effective communication and interpersonal skills, both verbal & written - Excellent customer service skills - Ability to adapt to on-going change and work in a fast-paced, customer focused environment Preferred: - Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills. - Courses in Customer Relation Management (CRM) and/or Customer Retention and Satisfaction; - Ability to work independently as well as collaboratively with team and other departments - Organizational and problem solving skills - Ability to meet deadlines.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
To apply:
This position is being posted both internally and externally from December 1st, 2013 to December 12th , 2013. All interested applicants should submit an updated resume and a cover letter via e-mail to HR-egypt@amideast.org
Employer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Customer Service Assistant and IT Support / Alexandria Office
Country Egypt
Job Category Education
Job Type Full Time
Description -Provide high quality and consistent information on all AMIDEAST products and services to walk-in and call-in clients-Cross-promote AMIDEAST products and services to all clients-Respond to customers e-mail inquiries accurately on a daily basis-Register clients for various trainings, using the SRA registration database, and collecting payment for all AMIDEAST services-Provide clients with the information needed to complete testing applications and pay the exam fees-Complete all data collection accurately-Identify, respond to, and resolve customer issues in a timely manner-Perform various administrative and clerical duties, including but not limited to professionally answering and forwarding telephone calls, compiling data from or entering data into the SRA, and supporting the Education Department with administrative tasks as required;-Ensure that the reception desk and outdoor bulletin board have up-to-date flyers and materials, and look presentable-Assist the Customer Service Senior Specialist with required management reports-Perform other tasks as assigned by the Customer Service Senior Specialist.-Supervise and take responsibility for the Computer Lab during scheduled hours.-Demonstrate and assist students and teachers in the lab with the basic operation of the computers/TVs/DVD players/projectors/other technological tools, as needed.-Troubleshoot any computer problems that may arise and report all problems to the IT Manager
Qualifications Required: - Bachelor degree - 1+ years experience in customer service - Excellent English language and Arabic language proficiency - Effective communication and interpersonal skills, both verbal & written - Excellent customer service skills - Ability to adapt to on-going change and work in a fast-paced, customer focused environment Preferred: - Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills. - Courses in Customer Relation Management (CRM) and/or Customer Retention and Satisfaction; - Ability to work independently as well as collaboratively with team and other departments - Organizational and problem solving skills - Ability to meet deadlines.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
To apply:
This position is being posted both internally and externally from December 1st, 2013 to December 12th , 2013. All interested applicants should submit an updated resume and a cover letter via e-mail to HR-egypt@amideast.org
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