Customer Service Senior Specialist Jobs In Egypt And Career In AMIDEAST Vacancies In Alexandria Office 2013
Employer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Customer Service Senior Specialist / Alexandria Office
Country Egypt
Job Category Education
Job Type Full Time
Description -Implement AMIDEAST and Customer Service Departmental procedures and methodologies to assist in enhancing customer satisfaction;-Ensure that proper and professional answers are sent to customers e-mail inquiries on a daily basis;-Maintain compliance with ongoing Customer Service strategies to ensure customer satisfaction and efficient handling of customer issues/complaints and develop and implement new targets and approaches as needed;-Supervise the CS team in terms of delivery of quality service to customers, product knowledge, attendance, and work atmosphere;-Maintain the accuracy of the registration process on the SRA database;-Handle SRA registration and payment for all AMIDEAST services.-Handle SRA registration and invoicing for cooperate clients;-Promote and cross-sell AMIDEAST products and services through daily interaction with customers;-Prepare other departmental reports as requested from the Alexandria Branch Director.-Train new customer service staff in client relations;-Conduct performance evaluations of the customer service team and recommend needed training;-Revise and update the email templates, flyers and all CS materials on a timely basis and ensure that all are of the highest quality and are error-free;-Handle customer service department procurement requests;-Follow up with other departments on any new services or updates to guarantee that customers receive the accurate and up-to-date information;
Qualifications Required: -A university degree;-A minimum of 3-5 years of professional work experience directly involved in business, customer service and marketing;-Courses in Customer Relation Management (CRM) and Customer Retention and Satisfaction;-Distinguished customer service skills-Excellent spoken and written English language and Arabic language proficiency;-Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills.-Ability to accept ownership and proactively identify solutions to customer issues or concerns Preferred: -Profound experience in customer relationship management-Effective communication and interpersonal skills, both verbal & written-Ability to adapt to on-going change and work in a fast-paced, customer focused environment-Ability to work independently as well as collaboratively with team and other departments -Ability to apply feedback, take initiative and be accountable for work product
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
To apply:
This position is being posted both internally and externally from December 1st, 2013 to December 12th , 2013. All interested applicants should submit an updated resume and a cover letter via e-mail to HR-egypt@amideast.org
Employer AMIDEAST America-Mideast Educational and Training Services, Inc.
Job Title Customer Service Senior Specialist / Alexandria Office
Country Egypt
Job Category Education
Job Type Full Time
Description -Implement AMIDEAST and Customer Service Departmental procedures and methodologies to assist in enhancing customer satisfaction;-Ensure that proper and professional answers are sent to customers e-mail inquiries on a daily basis;-Maintain compliance with ongoing Customer Service strategies to ensure customer satisfaction and efficient handling of customer issues/complaints and develop and implement new targets and approaches as needed;-Supervise the CS team in terms of delivery of quality service to customers, product knowledge, attendance, and work atmosphere;-Maintain the accuracy of the registration process on the SRA database;-Handle SRA registration and payment for all AMIDEAST services.-Handle SRA registration and invoicing for cooperate clients;-Promote and cross-sell AMIDEAST products and services through daily interaction with customers;-Prepare other departmental reports as requested from the Alexandria Branch Director.-Train new customer service staff in client relations;-Conduct performance evaluations of the customer service team and recommend needed training;-Revise and update the email templates, flyers and all CS materials on a timely basis and ensure that all are of the highest quality and are error-free;-Handle customer service department procurement requests;-Follow up with other departments on any new services or updates to guarantee that customers receive the accurate and up-to-date information;
Qualifications Required: -A university degree;-A minimum of 3-5 years of professional work experience directly involved in business, customer service and marketing;-Courses in Customer Relation Management (CRM) and Customer Retention and Satisfaction;-Distinguished customer service skills-Excellent spoken and written English language and Arabic language proficiency;-Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills.-Ability to accept ownership and proactively identify solutions to customer issues or concerns Preferred: -Profound experience in customer relationship management-Effective communication and interpersonal skills, both verbal & written-Ability to adapt to on-going change and work in a fast-paced, customer focused environment-Ability to work independently as well as collaboratively with team and other departments -Ability to apply feedback, take initiative and be accountable for work product
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
To apply:
This position is being posted both internally and externally from December 1st, 2013 to December 12th , 2013. All interested applicants should submit an updated resume and a cover letter via e-mail to HR-egypt@amideast.org
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