Technical Support Specialist Jobs In Egypt And Career In National Telecom Co Vacancies In Cairo 2014
Employer National Telecom Co.- NTC
Job Title Technical Support Specialist
Country Egypt
Job Category Information Technology
Job Type Full Time
Description —Implement the daily operational tasks for the service center operators according to the agreed SLA and record daily in log or check list. —Receive the daily operations and updates to system —Implement process flow for new/replaced card batches. —Receive complains lost/stolen cards calls from the call center and route it to the appropriate service center operations with instructions. —Draft the daily reconciliation status for the entire food and cash operations. —Draft the daily reports for the citizen support activates. —Evaluate users of different company applications and recommend training if needed.
Qualifications 1.Capable of performing varied and complex tasks simultaneously. 2.Good communication skills. 3.Willing to work under pressure and in shifts. 4.Good team player willing to cater to group goals as well as to aid peers meet deadlines and objectives.
Gender Male
Education major Computer
Experience 1 - 2 Years.
Salary (L.E.) 2600 - 4500
Job Contact Info. Cvs to be sent to : n.fattah@egyptsmartcards.com hr@egyptsmartcards.com
Employer National Telecom Co.- NTC
Job Title Technical Support Specialist
Country Egypt
Job Category Information Technology
Job Type Full Time
Description —Implement the daily operational tasks for the service center operators according to the agreed SLA and record daily in log or check list. —Receive the daily operations and updates to system —Implement process flow for new/replaced card batches. —Receive complains lost/stolen cards calls from the call center and route it to the appropriate service center operations with instructions. —Draft the daily reconciliation status for the entire food and cash operations. —Draft the daily reports for the citizen support activates. —Evaluate users of different company applications and recommend training if needed.
Qualifications 1.Capable of performing varied and complex tasks simultaneously. 2.Good communication skills. 3.Willing to work under pressure and in shifts. 4.Good team player willing to cater to group goals as well as to aid peers meet deadlines and objectives.
Gender Male
Education major Computer
Experience 1 - 2 Years.
Salary (L.E.) 2600 - 4500
Job Contact Info. Cvs to be sent to : n.fattah@egyptsmartcards.com hr@egyptsmartcards.com
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