Call Center Representative For SUMMIT

Call Center Representative Jobs In Egypt And Career In SUMMIT Vacancies In Cairo 2014
Employer    SUMMIT
Job Title     Call Center Representative
Languages     Good English speaking & Writing.
Country     Egypt 
Job Category    Information Technology
Job Type    Full Time
Description     1. Answer phones and respond to customer requests. 2. Complete customer Data on the CRM system and log customer request 3. Provide customers with service information, dispatch the CRM cases based on the case flow using the CRM system . 4. Follow up with Technical Teams to resolve cases 5. Escalate delayed cases and record customer complains 6. Transfer customer calls to appropriate Tech staff. 7. Identify, research, and resolve customer issues using the computer system. 8. Follow-up on customer inquires not immediately resolved. 9. Complete call logs and reports. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements.
Qualifications    • Excellent knowledge on using outlook , Excel, word, ICDL is preferred • University Degree • Good communication and problem-solving skills • Customer Handling skills • a strong customer focus and an ability to work well in teams; • an excellent telephone manner • Ability to work during shifts
Gender    Male
Experience    1 - 2 Years.
Salary (L.E.)    Negotiable
Comments    Please mention the job title in the subject
Job Contact Info.    careers@summit-mea.com

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