Call Center Agent Jobs In Egypt And Career In Industrial Modernisation Centre Vacancies In Cairo 2014
Employer Industrial Modernisation Centre
Job Title Call Center Agent
Country Egypt
Job Category Administration
Job Type Full Time
Description -Handling customer enquiries and problems through the phone. -Applying acquired skills from Call Center training to: 1-Adhere to the call script, data collection and verification. 2- Achieve communicate return to queue short answered calls. 3- Achieve quality communicated targets. -Complete all necessary documentation related to project operations -Alert the Team leader of issues or concerns that require escalation for complete resolution. -Maintain confidentiality of clients and customers data. -Participate in individual and team training/meetings in order to ensure that knowledge is up-to-date. -Adhere to the work schedule as planned and accommodate any business requests including flexible locations and working hours. -Research required information using available resources. -Carry out other duties as assigned.
Qualifications -Bachelors Degree in any discipline, preferably Business Administration; -Post graduate studies or Administration and Secretarial Diplomas are an asset; -Minimum three to five years of administrative progressively responsible experience; -Excellent command of English and Arabic. Additional language is a plus; -Proficient user of MS package with focus on Word, Excel and Power Point and;
Gender Any
Education major Business Administration
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. Dalia Aboulmakarem imc_hr@imc-egypt.org
Employer Industrial Modernisation Centre
Job Title Call Center Agent
Country Egypt
Job Category Administration
Job Type Full Time
Description -Handling customer enquiries and problems through the phone. -Applying acquired skills from Call Center training to: 1-Adhere to the call script, data collection and verification. 2- Achieve communicate return to queue short answered calls. 3- Achieve quality communicated targets. -Complete all necessary documentation related to project operations -Alert the Team leader of issues or concerns that require escalation for complete resolution. -Maintain confidentiality of clients and customers data. -Participate in individual and team training/meetings in order to ensure that knowledge is up-to-date. -Adhere to the work schedule as planned and accommodate any business requests including flexible locations and working hours. -Research required information using available resources. -Carry out other duties as assigned.
Qualifications -Bachelors Degree in any discipline, preferably Business Administration; -Post graduate studies or Administration and Secretarial Diplomas are an asset; -Minimum three to five years of administrative progressively responsible experience; -Excellent command of English and Arabic. Additional language is a plus; -Proficient user of MS package with focus on Word, Excel and Power Point and;
Gender Any
Education major Business Administration
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. Dalia Aboulmakarem imc_hr@imc-egypt.org
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