Call Center Team leader Jobs In Egypt And Career In DrBridge Vacancies In Cairo 2014
Employer DrBridge
Job Title Call Center Team leader
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Develop methods to identify opportunities to improve customer satisfaction, operational efficiency and employee satisfaction — Communicate the opportunities/improvements to management personnel — Conduct weekly scorecard meeting with team members to discuss and analyze performance metrics — Responsible for conducting agent file audits monthly — Involvement in all disciplinary action at the written warning level and above — Responsible for floor management and to ensure a consistent motivational buzz — Attend meetings with management to review team performance — Responsible for ensuring team meets appropriate performance metrics
Qualifications • Good organizational skills • Good communication skills • Problem Solving Skills • Resolving Conflicts and Negotiation Skills • Judgment and Decision Making • Analytical Skills • Customer Oriented • Minimum 2 years (Call Center) • Ability to sell, up-sell or Influencing Others • Ability to identifying Objects, Actions, and Events
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) 2600 - 4500
Comments Official working hours : shift based ( 8hours) from 9:00am to 12:00pm .Weekend is Friday.
Job Contact Info. jobs@drbridge.com
Employer DrBridge
Job Title Call Center Team leader
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Develop methods to identify opportunities to improve customer satisfaction, operational efficiency and employee satisfaction — Communicate the opportunities/improvements to management personnel — Conduct weekly scorecard meeting with team members to discuss and analyze performance metrics — Responsible for conducting agent file audits monthly — Involvement in all disciplinary action at the written warning level and above — Responsible for floor management and to ensure a consistent motivational buzz — Attend meetings with management to review team performance — Responsible for ensuring team meets appropriate performance metrics
Qualifications • Good organizational skills • Good communication skills • Problem Solving Skills • Resolving Conflicts and Negotiation Skills • Judgment and Decision Making • Analytical Skills • Customer Oriented • Minimum 2 years (Call Center) • Ability to sell, up-sell or Influencing Others • Ability to identifying Objects, Actions, and Events
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) 2600 - 4500
Comments Official working hours : shift based ( 8hours) from 9:00am to 12:00pm .Weekend is Friday.
Job Contact Info. jobs@drbridge.com
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