IT Help Desk / Fresh Graduate Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2014
Employer Xceed Contact Center
Job Title IT Help Desk
Languages Language Skills: good English (oral/written)
Country Egypt
Job Category Information Technology
Job Type Full Time
Description 1. Respond to technical requests assistance in person, via phone or service desk application. 2. Diagnose and resolve technical hardware and software issues 3. Provide helpdesk support and resolve problems to the end users satisfaction. 4. Research questions using available information resources (service desk knowledge base). 5. Advise user by appropriate action. 6. Follow help desk procedures. 7. Log all help desk activates. 8. Redirect problems to appropriate resource. 9. Identify and escalate situations requiring urgent attention.
Qualifications • Language Skills: good English (oral/written) • IT Skills: * Linux awareness. * MCP – Microsoft Certified Professional is a plus. * A+ – CompTIA certificate is a plus. • knowledge and experience of customer service practices • 0 to 1 Year of experience on Microsoft operating systems.
Gender Male
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments Whoever is interested should send his/her CV to Sarah Sobhy Yacoub Sarah.Yacoub@xceedcc.com mentioning “IT Help Desk” in the subject of theemail.
Job Contact Info. sarah.yacoub@xceedcc.com
Employer Xceed Contact Center
Job Title IT Help Desk
Languages Language Skills: good English (oral/written)
Country Egypt
Job Category Information Technology
Job Type Full Time
Description 1. Respond to technical requests assistance in person, via phone or service desk application. 2. Diagnose and resolve technical hardware and software issues 3. Provide helpdesk support and resolve problems to the end users satisfaction. 4. Research questions using available information resources (service desk knowledge base). 5. Advise user by appropriate action. 6. Follow help desk procedures. 7. Log all help desk activates. 8. Redirect problems to appropriate resource. 9. Identify and escalate situations requiring urgent attention.
Qualifications • Language Skills: good English (oral/written) • IT Skills: * Linux awareness. * MCP – Microsoft Certified Professional is a plus. * A+ – CompTIA certificate is a plus. • knowledge and experience of customer service practices • 0 to 1 Year of experience on Microsoft operating systems.
Gender Male
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments Whoever is interested should send his/her CV to Sarah Sobhy Yacoub Sarah.Yacoub@xceedcc.com mentioning “IT Help Desk” in the subject of theemail.
Job Contact Info. sarah.yacoub@xceedcc.com
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