Telecommunication Support Engineer / Fresh Graduate Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2014
Employer Xceed Contact Center
Job Title Telecommunication Support Engineer
Languages English
Country Egypt
Job Category Telecommunications
Job Type Full Time
Description 1. Monitoring, troubleshooting and resolving Voice and data network problems observed through Network Management Stations or escalated from helpdesk. 2. Operational 24-hours-a-day, seven days a week. 3. Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints. 4. Escalate unsolved problems according to the escalation procedures. 5. Responsible for routine checks and backups. 6. Prepare regular reports regarding the PBX and the data network performance. 7. Responsible for the maintenance and upgrades of the NMSs. 8. Send Incident Notification reports to different depts. before planned outage
Qualifications • B.Sc. Science, Electrical Engineering, Communications. • Technical Certificate or training related to PBXs and data networks. • 1- 3 years-experience in technical support. • TCP/IP knowledge and basic knowledge of routing and troubleshooting. • Troubleshooting methods in a mission-critical network environment. • High sense of customer service and ability to deal with customers.
Gender Male
Education major Communication & Electronics
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments Whoever is nterested should send his/her CV to Sarah Sobhy Yacoub Sarah.Yacoub@xceedcc.com mentioning “ Telecommunication Support Engineer” in the subject of the email.
Job Contact Info. sarah.yacoub@xceedcc.com
Employer Xceed Contact Center
Job Title Telecommunication Support Engineer
Languages English
Country Egypt
Job Category Telecommunications
Job Type Full Time
Description 1. Monitoring, troubleshooting and resolving Voice and data network problems observed through Network Management Stations or escalated from helpdesk. 2. Operational 24-hours-a-day, seven days a week. 3. Utilize the trouble ticketing system to reflect the status of all the pending/resolved complaints. 4. Escalate unsolved problems according to the escalation procedures. 5. Responsible for routine checks and backups. 6. Prepare regular reports regarding the PBX and the data network performance. 7. Responsible for the maintenance and upgrades of the NMSs. 8. Send Incident Notification reports to different depts. before planned outage
Qualifications • B.Sc. Science, Electrical Engineering, Communications. • Technical Certificate or training related to PBXs and data networks. • 1- 3 years-experience in technical support. • TCP/IP knowledge and basic knowledge of routing and troubleshooting. • Troubleshooting methods in a mission-critical network environment. • High sense of customer service and ability to deal with customers.
Gender Male
Education major Communication & Electronics
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments Whoever is nterested should send his/her CV to Sarah Sobhy Yacoub Sarah.Yacoub@xceedcc.com mentioning “ Telecommunication Support Engineer” in the subject of the email.
Job Contact Info. sarah.yacoub@xceedcc.com
