Customer Service Representative - Chemical Jobs In Egypt And Career In Vacancies In Cairo 2014
Job Title Customer Service Representative - Chemical
Languages Excellent Command of English. (written and spoken)
Country Egypt
Job Category Logistics, Shipping, Supply Chain
Job Type Full Time
Description — CS Rep. manages Customer Services for Chemicals, Performance Chemicals PC and Fertilizer SBUs in the company. — Execute and monitor all direct sales and replenishment orders, full Order To Cash (OTC) process, support supply chain team in closing monthly, quarterly and annual outstanding related to shipping in order to ensure timely receipt of outstanding, thus securing delivery reliability, payments, customer satisfaction and EHS compliance. — Determine charges for services requested, collect deposits or payments, or arrange for billing, Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. — Responsible the accuracy the Order Management and Order Fulfillment to achieve customer satisfaction and to reduce costs by first-time-right orders. — Support the Sales and Account Managers in planning and reporting, Monitor on time payments, on time shipments, monitor credit issues, handling quality notifications, ensure correct master data quality — Responsible for processing new orders, selecting service provider within the agreed allocation, nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage and damages); processing customers complaints, processing payments; maintaining relationships with customers and shipping lines and supporting her Manager as required.
Qualifications 3-5 years’ experience in Sales or Customers Services. Post graduate Degree in logistics/Supply chain/shipping is preferred
Gender Female
Education major Business Administration
Experience 3 - 5 Years.
Other Skills •Statutory & Legal Knowledge • Inventory Control and Management • Industry Knowledge and Expertise • knowledge in country rules and regulations • Financial and Commercial Acumen
Compensations Medical coverage, transportation allowance
Salary (L.E.) Negotiable
Comments Please mention the position title in the subject otherwise your email will be ignored
Job Contact Info. hrsa1210@gmail.com
Job Title Customer Service Representative - Chemical
Languages Excellent Command of English. (written and spoken)
Country Egypt
Job Category Logistics, Shipping, Supply Chain
Job Type Full Time
Description — CS Rep. manages Customer Services for Chemicals, Performance Chemicals PC and Fertilizer SBUs in the company. — Execute and monitor all direct sales and replenishment orders, full Order To Cash (OTC) process, support supply chain team in closing monthly, quarterly and annual outstanding related to shipping in order to ensure timely receipt of outstanding, thus securing delivery reliability, payments, customer satisfaction and EHS compliance. — Determine charges for services requested, collect deposits or payments, or arrange for billing, Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. — Responsible the accuracy the Order Management and Order Fulfillment to achieve customer satisfaction and to reduce costs by first-time-right orders. — Support the Sales and Account Managers in planning and reporting, Monitor on time payments, on time shipments, monitor credit issues, handling quality notifications, ensure correct master data quality — Responsible for processing new orders, selecting service provider within the agreed allocation, nominating transporters, monitor shipments, investigate reasons of delay, managing claims (e.g. claims related to detentions, demurrage and damages); processing customers complaints, processing payments; maintaining relationships with customers and shipping lines and supporting her Manager as required.
Qualifications 3-5 years’ experience in Sales or Customers Services. Post graduate Degree in logistics/Supply chain/shipping is preferred
Gender Female
Education major Business Administration
Experience 3 - 5 Years.
Other Skills •Statutory & Legal Knowledge • Inventory Control and Management • Industry Knowledge and Expertise • knowledge in country rules and regulations • Financial and Commercial Acumen
Compensations Medical coverage, transportation allowance
Salary (L.E.) Negotiable
Comments Please mention the position title in the subject otherwise your email will be ignored
Job Contact Info. hrsa1210@gmail.com
