Call Center & Customer Service Agent Jobs In Egypt And Career In Mabany For Real Estate Investment Vacancies In Cairo 2014
Employer Mabany For Real Estate Investment
Job Title Call Center & Customer Service Agent
Vacancy Deadline(mm/dd/yy) 9/7/2014
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Junior
Description —Answering all customer inquiries through phone. —Following up on the quality of service offered by sales persons. —Handling customers inquiries by email and Facebook. —enter all customers data on CRM system —answering all customers inquires —handling all customers SMSs, calls, chats, emails, our web site and social media and make reports —Transfer customer calls to appropriate staff. —handling customers Complaints
Qualifications •Communication skills •Ability to Relate to the Customer •Ability to Learn From Past Mistakes and Successes •Ability to Analyze New Situations and Apply Problem-Solving Skills •Ability to Manage Time Effectively •Computer skills such as an understanding of Microsoft Office, email and chat technologies •Ability to listen •Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. They must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately. They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Recruitment@mabany-misr.com
Employer Mabany For Real Estate Investment
Job Title Call Center & Customer Service Agent
Vacancy Deadline(mm/dd/yy) 9/7/2014
Languages Arabic, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Junior
Description —Answering all customer inquiries through phone. —Following up on the quality of service offered by sales persons. —Handling customers inquiries by email and Facebook. —enter all customers data on CRM system —answering all customers inquires —handling all customers SMSs, calls, chats, emails, our web site and social media and make reports —Transfer customer calls to appropriate staff. —handling customers Complaints
Qualifications •Communication skills •Ability to Relate to the Customer •Ability to Learn From Past Mistakes and Successes •Ability to Analyze New Situations and Apply Problem-Solving Skills •Ability to Manage Time Effectively •Computer skills such as an understanding of Microsoft Office, email and chat technologies •Ability to listen •Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. They must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately. They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Email Recruitment@mabany-misr.com
