Call Center Manager Jobs In Egypt And Career In Metawee Group Vacancies In Cairo 2014
Employer Metawee Group
Job Title Call Center Manager
Vacancy Deadline(mm/dd/yy) 9/10/2014
Languages English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Real Estate, Customer Service
Job Type Full Time
Job Level Managerial
Description — Manage effective operation and processing of both inbound and outbound customer calls. — Ensure adequate manpower availability to handle forecast volume. — Ensure fair treatment and the well being of the team to maximize motivation and compliance with people policies. — Ensures effective communication with Sales and Customers. — Ensures efficiency of operation, including performance of productivity, systems operations quality levels. — Identify the team needs concerning training and follow up with their development. — Contributes to the evaluation and development of systems to improve service to customers. — Provide sufficient level of support to ensure the optimum harmony in all customer services management related activities, to be reflected in achieving CS yearly overall objectives. — Interfaces with other departments to assist in the development of action plans to improve overall service. — Leads by example, representing corporate objectives and standards. — Reports to senior management all CS departments results and review the tactical plans and follow up on matching the results with company master plan.
Qualifications Bachelors degree Real Estate Experience
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments Please mention the Job title in the subject Field and salary expectations in the body of your e-mail. Any e-mail received without the above requirements will be disregarded.
Job Contact Email Interested candidates are to send an updated CV with recent photo to ”i.mekky@metawee.net”
Employer Metawee Group
Job Title Call Center Manager
Vacancy Deadline(mm/dd/yy) 9/10/2014
Languages English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Real Estate, Customer Service
Job Type Full Time
Job Level Managerial
Description — Manage effective operation and processing of both inbound and outbound customer calls. — Ensure adequate manpower availability to handle forecast volume. — Ensure fair treatment and the well being of the team to maximize motivation and compliance with people policies. — Ensures effective communication with Sales and Customers. — Ensures efficiency of operation, including performance of productivity, systems operations quality levels. — Identify the team needs concerning training and follow up with their development. — Contributes to the evaluation and development of systems to improve service to customers. — Provide sufficient level of support to ensure the optimum harmony in all customer services management related activities, to be reflected in achieving CS yearly overall objectives. — Interfaces with other departments to assist in the development of action plans to improve overall service. — Leads by example, representing corporate objectives and standards. — Reports to senior management all CS departments results and review the tactical plans and follow up on matching the results with company master plan.
Qualifications Bachelors degree Real Estate Experience
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Comments Please mention the Job title in the subject Field and salary expectations in the body of your e-mail. Any e-mail received without the above requirements will be disregarded.
Job Contact Email Interested candidates are to send an updated CV with recent photo to ”i.mekky@metawee.net”
