Head of Customer Service Jobs In Egypt And Career In Jumia Egypt Vacancies In Cairo 2015
Employer Jumia Egypt
Job Title Head of Customer Service
Vacancy Deadline(mm/dd/yy) 4/30/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Call Center
Job Type Full Time
Job Level Managerial
Description Your tasks will be to take responsibility and drive all activities related to Customer Service, including: — Managing a team of 120 employees (CS Managers, Senior Agents, Agents, Quality Assurance Agents & Work Force Management Specialists) — Ensuring quality and consistency of customer relations — Reporting on the Customer Service KPIs. — Scaling the team and processes to support the growth of the company — Recruiting adequate profiles to join the team — Setting the guidelines on how agents should assist in selling processes for our customers and generating additional sales — Coordinating with other departments to obtain information needed by customers when browsing our website during store discovery, while ordering and checking out. — Setting the guidelines and training agents on how to manage the after sales process. — Handling special requests and complaints of customers.
Qualifications A successful candidate will fulfill the following requirements: • Experience in working at a call center setting • Experience in managing multiple teams • Strong leadership • Strong drive • Impeccable communication skills • Impeccable analytical skills • Capacity to challenge and improve processes • Demonstrated ability to work in a fast paced and competitive environment • Bsc. Degree
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email recruitment@eg.jumia.com
Head of Customer Service Jobs In Egypt And Career In Jumia Egypt Vacancies In Cairo 2015
Employer Jumia Egypt
Job Title Head of Customer Service
Vacancy Deadline(mm/dd/yy) 4/30/2015
Languages English, Very Good
Country Egypt
City Cairo
Job Category Call Center
Job Type Full Time
Job Level Managerial
Description Your tasks will be to take responsibility and drive all activities related to Customer Service, including: — Managing a team of 120 employees (CS Managers, Senior Agents, Agents, Quality Assurance Agents & Work Force Management Specialists) — Ensuring quality and consistency of customer relations — Reporting on the Customer Service KPIs. — Scaling the team and processes to support the growth of the company — Recruiting adequate profiles to join the team — Setting the guidelines on how agents should assist in selling processes for our customers and generating additional sales — Coordinating with other departments to obtain information needed by customers when browsing our website during store discovery, while ordering and checking out. — Setting the guidelines and training agents on how to manage the after sales process. — Handling special requests and complaints of customers.
Qualifications A successful candidate will fulfill the following requirements: • Experience in working at a call center setting • Experience in managing multiple teams • Strong leadership • Strong drive • Impeccable communication skills • Impeccable analytical skills • Capacity to challenge and improve processes • Demonstrated ability to work in a fast paced and competitive environment • Bsc. Degree
Gender Any
Car owner Any
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Email recruitment@eg.jumia.com
Head of Customer Service Jobs In Egypt And Career In Jumia Egypt Vacancies In Cairo 2015
