Regional Customer Care Adviser Jobs In Egypt And Career In Global Direct TV - OSN Vacancies In Cairo 2015
Employer Global Direct TV - OSN
Job Title Regional Customer Care Adviser
Vacancy Deadline(mm/dd/yy) 5/31/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Media
Job Type Full Time
Job Level Junior
Description — To answer all retention inbound calls while adhering to departments KPI standards. — To contact existing and potential OSN regional customers according to preset outbound campaigns. — To handle customer inquiries, complaints, payments extension and service requests. — To repair trust and increase customer retention by winning back customer loyalty. — To achieve individual retention and revenue targets and exceed within set deadlines. — To constantly be fully aware of OSNs product knowledge, business rules, campaign activity and process. — To consistently update and maintain an awareness of competitor activity. — To complete all paper & system based records. — Meet weekly and monthly performance benchmarks in speed, accuracy and volume. — To actively contribute, participate and work effectively towards attaining the teams business goals.
Qualifications • Customer orientated / driven • Bilingual – Arabic / English speaker is highly preferable. • Strong communication skills • Good telephone etiquette • Adaptable – React quickly to changes in a dynamic environment. • Perseverance – Ability to work to strict deadlines • Self Motivated – Ability to work unsupervised and under own initiative • Team player – Ability to work as part of a team • Accuracy and attention to detail • Results driven • Good planning and organizational skills • Positive attitude • Flexibility is essential as the position includes shift work • Call Centre experience for a minimum of 1 year • Knowledge of Microsoft applications • Knowledge of Pay TV industry is desirable
Gender Any
Car owner no
Experience 1 - 2 Years.
Compensations Cairo Residence, Preferably October, Haram, Mohandseen, and Maadi residence Fluent English is a must with a neutral accent Holding a college degree Military service accomplished Experience 0-3 years in the same filed Flexibility to work in rotational shifts, rotational days off, and ability to work extra hours (paid overtime) Ability to work overnight shifts (males only) last shift ends at 8:30 pm for the Female Benefits: Attractive package (basic salary + overtime + KPI incentive) Transportation from and to the office premises (October Office) Medical and life insurance Social insurance
Salary (L.E.) 2000 – 4000
Job Contact Email hassan.ragaey@osn.com
Regional Customer Care Adviser Jobs In Egypt And Career In Global Direct TV - OSN Vacancies In Cairo 2015
Employer Global Direct TV - OSN
Job Title Regional Customer Care Adviser
Vacancy Deadline(mm/dd/yy) 5/31/2015
Languages English, Excellent
Country Egypt
City Cairo
Job Category Media
Job Type Full Time
Job Level Junior
Description — To answer all retention inbound calls while adhering to departments KPI standards. — To contact existing and potential OSN regional customers according to preset outbound campaigns. — To handle customer inquiries, complaints, payments extension and service requests. — To repair trust and increase customer retention by winning back customer loyalty. — To achieve individual retention and revenue targets and exceed within set deadlines. — To constantly be fully aware of OSNs product knowledge, business rules, campaign activity and process. — To consistently update and maintain an awareness of competitor activity. — To complete all paper & system based records. — Meet weekly and monthly performance benchmarks in speed, accuracy and volume. — To actively contribute, participate and work effectively towards attaining the teams business goals.
Qualifications • Customer orientated / driven • Bilingual – Arabic / English speaker is highly preferable. • Strong communication skills • Good telephone etiquette • Adaptable – React quickly to changes in a dynamic environment. • Perseverance – Ability to work to strict deadlines • Self Motivated – Ability to work unsupervised and under own initiative • Team player – Ability to work as part of a team • Accuracy and attention to detail • Results driven • Good planning and organizational skills • Positive attitude • Flexibility is essential as the position includes shift work • Call Centre experience for a minimum of 1 year • Knowledge of Microsoft applications • Knowledge of Pay TV industry is desirable
Gender Any
Car owner no
Experience 1 - 2 Years.
Compensations Cairo Residence, Preferably October, Haram, Mohandseen, and Maadi residence Fluent English is a must with a neutral accent Holding a college degree Military service accomplished Experience 0-3 years in the same filed Flexibility to work in rotational shifts, rotational days off, and ability to work extra hours (paid overtime) Ability to work overnight shifts (males only) last shift ends at 8:30 pm for the Female Benefits: Attractive package (basic salary + overtime + KPI incentive) Transportation from and to the office premises (October Office) Medical and life insurance Social insurance
Salary (L.E.) 2000 – 4000
Job Contact Email hassan.ragaey@osn.com
Regional Customer Care Adviser Jobs In Egypt And Career In Global Direct TV - OSN Vacancies In Cairo 2015
