Call Center Trainer - Spanish Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2015
Employer Stream International Egypt
Job Title Call Center Trainer - Spanish
Vacancy Deadline(mm/dd/yy) 8/30/2015
Languages Fluent Spanish Very Good English
Languages Spanish, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
•Acquire and maintain certification in Stream’s Associate Trainer Certification Program. •Will present existing training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts. •Will assist with the training of other classes as required. Will work under the supervision and direction of a qualified Team Manger, Class; both, in turn, are under the supervision of the local Training Manager. •Will assist as a SME (Subject Matter Expert) in the preparation of new materials for NPI or updates to existing training material. In this case, they would provide the information to the Team Manager, Class to update the material. •Will be assigned an existing qualified Team Manager, Class to act as a mentor (Educational Supervisor) to help them learn the Training Department’s policies and procedures; get them started with reporting functions and be their main contact. •The Team Manger, Class will act as the liaison between the Associate Trainer and the Training Manager at the site level. •Recommend curriculum modifications or enhancements to training management through their Educational Supervisor based on their close proximity to the day to day activities of the Support Professional. •Partner with their Educational Supervisor to evaluate the effectiveness of new hire and ongoing training. •Assess student performance in the class. Coach, deliver feedback and monitor student progress toward performance standards. •Deliver performance information to Training & Service Delivery Managers of the employee both during and at completion of new hire, recursive and new product training. •Stay current on internal work processes, policies and procedures. •Participate in both Stream and client Trainer sessions as required. •Maintain knowledge on changes to client products, services, polices & procedures.
Qualifications 1.Fluent Spanish B2+ level on the CEF 2.Successful completion of a TTT program (preferred external certification) 3.Understanding of adult learning theory, including blended learning techniques, delivery mechanisms, measurement of results and follow-up individual coaching 4.Experience in a offshore call accounts not less than 2 years at least one year doing training activities 5.Excellent command of Microsoft Word, Excel, PowerPoint, and Outlook 6.Understanding of all software applications, processes and policies used by Customer Service 7.Understanding of policies and requirements of Business Process Outsourcing 8.Strong communication and presentation skills •Skill in providing an exceptional customer experience. •Must demonstrate meeting or exceeding all KPIs for their current role •Knowledge of contact services industry and best practices. •Equivalent education or experience may be substituted for any of the above.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Flexibility with the rotational working hours and rotational days OFF. Good User of the PC. Good User of the internet (Surfing, emails, ...) Good Typing speed 20W/M
Compensations Benefits: Good Package (including Basic Salary + Pay for Performance) Transportation from Collection Points covering Cairo. Door-to-Door transportation for Ladies for shifts ending after 9:00 PM. VIP medical insurance. Social and Life Insurance. Fixed Contract for a year after completing the probation period. Paid training before starting the actual Work. Paid Overtime if Asked.
Salary (L.E.) 4000 - 6000
Job Contact Email Stream.Amcham@gmail.com
Call Center Trainer - Spanish Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2015
Employer Stream International Egypt
Job Title Call Center Trainer - Spanish
Vacancy Deadline(mm/dd/yy) 8/30/2015
Languages Fluent Spanish Very Good English
Languages Spanish, Excellent
English, Very Good
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
•Acquire and maintain certification in Stream’s Associate Trainer Certification Program. •Will present existing training materials through lecture, hands on demonstrations, and supporting activities for technical, customer service and sales accounts. •Will assist with the training of other classes as required. Will work under the supervision and direction of a qualified Team Manger, Class; both, in turn, are under the supervision of the local Training Manager. •Will assist as a SME (Subject Matter Expert) in the preparation of new materials for NPI or updates to existing training material. In this case, they would provide the information to the Team Manager, Class to update the material. •Will be assigned an existing qualified Team Manager, Class to act as a mentor (Educational Supervisor) to help them learn the Training Department’s policies and procedures; get them started with reporting functions and be their main contact. •The Team Manger, Class will act as the liaison between the Associate Trainer and the Training Manager at the site level. •Recommend curriculum modifications or enhancements to training management through their Educational Supervisor based on their close proximity to the day to day activities of the Support Professional. •Partner with their Educational Supervisor to evaluate the effectiveness of new hire and ongoing training. •Assess student performance in the class. Coach, deliver feedback and monitor student progress toward performance standards. •Deliver performance information to Training & Service Delivery Managers of the employee both during and at completion of new hire, recursive and new product training. •Stay current on internal work processes, policies and procedures. •Participate in both Stream and client Trainer sessions as required. •Maintain knowledge on changes to client products, services, polices & procedures.
Qualifications 1.Fluent Spanish B2+ level on the CEF 2.Successful completion of a TTT program (preferred external certification) 3.Understanding of adult learning theory, including blended learning techniques, delivery mechanisms, measurement of results and follow-up individual coaching 4.Experience in a offshore call accounts not less than 2 years at least one year doing training activities 5.Excellent command of Microsoft Word, Excel, PowerPoint, and Outlook 6.Understanding of all software applications, processes and policies used by Customer Service 7.Understanding of policies and requirements of Business Process Outsourcing 8.Strong communication and presentation skills •Skill in providing an exceptional customer experience. •Must demonstrate meeting or exceeding all KPIs for their current role •Knowledge of contact services industry and best practices. •Equivalent education or experience may be substituted for any of the above.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Other Skills Flexibility with the rotational working hours and rotational days OFF. Good User of the PC. Good User of the internet (Surfing, emails, ...) Good Typing speed 20W/M
Compensations Benefits: Good Package (including Basic Salary + Pay for Performance) Transportation from Collection Points covering Cairo. Door-to-Door transportation for Ladies for shifts ending after 9:00 PM. VIP medical insurance. Social and Life Insurance. Fixed Contract for a year after completing the probation period. Paid training before starting the actual Work. Paid Overtime if Asked.
Salary (L.E.) 4000 - 6000
Job Contact Email Stream.Amcham@gmail.com
Call Center Trainer - Spanish Jobs In Egypt And Career In Stream International Egypt Vacancies In Cairo 2015
