Technical Support Specialist Jobs In Egypt And Career In National Telecom Co.- NTC Vacancies In Cairo 2015
Employer National Telecom Co.- NTC
Job Title Technical Support Specialist
Vacancy Deadline(mm/dd/yy) 7/25/2015
Languages English, Good
Country Egypt
City Cairo
Job Category Operations
Job Type Full Time
Job Level Any
Description —Implement the daily operational tasks for the service center operators according to the agreed SLA and record daily in log or check list. —Receive the daily operations and updates to system —Implement process flow for new/replaced card batches. —Receive complains lost/stolen cards calls from the call center and route it to the appropriate service center operations with instructions. —Draft the daily reconciliation status for the entire food and cash operations. —Draft the daily reports for the citizen support activates. —Evaluate users of different company applications and recommend training if needed.
Qualifications 1.BA Engineering, Computer, IT or with the relevant certifications 2.1-2 years experience in specialization, extra certifications and courses would be an asset. 3.Microsoft expert and preferably good in both oral and written English
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills 1.Capable of performing varied and complex tasks simultaneously. 2.Good communication skills to be able to deal effectively with customers whether to soothe them or to convince and negotiate. 3.Self motivated and creative, able to find solutions to new and unknown problems. 4.Hard working, willing to work under pressure and in shifts 5.Decisions made affect results of own work as well as team results. 6.Good team player willing to cater to group goals as well as to aid peers meet deadlines and objectives.
Salary (L.E.) Negotiable
Job Contact Email n.fattah@egyptsmartcards.com
Technical Support Specialist Jobs In Egypt And Career In National Telecom Co.- NTC Vacancies In Cairo 2015
Employer National Telecom Co.- NTC
Job Title Technical Support Specialist
Vacancy Deadline(mm/dd/yy) 7/25/2015
Languages English, Good
Country Egypt
City Cairo
Job Category Operations
Job Type Full Time
Job Level Any
Description —Implement the daily operational tasks for the service center operators according to the agreed SLA and record daily in log or check list. —Receive the daily operations and updates to system —Implement process flow for new/replaced card batches. —Receive complains lost/stolen cards calls from the call center and route it to the appropriate service center operations with instructions. —Draft the daily reconciliation status for the entire food and cash operations. —Draft the daily reports for the citizen support activates. —Evaluate users of different company applications and recommend training if needed.
Qualifications 1.BA Engineering, Computer, IT or with the relevant certifications 2.1-2 years experience in specialization, extra certifications and courses would be an asset. 3.Microsoft expert and preferably good in both oral and written English
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills 1.Capable of performing varied and complex tasks simultaneously. 2.Good communication skills to be able to deal effectively with customers whether to soothe them or to convince and negotiate. 3.Self motivated and creative, able to find solutions to new and unknown problems. 4.Hard working, willing to work under pressure and in shifts 5.Decisions made affect results of own work as well as team results. 6.Good team player willing to cater to group goals as well as to aid peers meet deadlines and objectives.
Salary (L.E.) Negotiable
Job Contact Email n.fattah@egyptsmartcards.com
Technical Support Specialist Jobs In Egypt And Career In National Telecom Co.- NTC Vacancies In Cairo 2015
