Customer Care Agent/Fresh Graduate For Etisalat Egypt 2015
Customer Care Agent/Fresh Graduate Jobs In Egypt And Career In Etisalat Egypt Vacancies In Cairo 2015
Customer Care Agent
Support and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
Answer inbound calls and respond to customer requests to ensure customer satisfaction.
Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
Maintain the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.
Build customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU.
Update the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
Maintain the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
Perform the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
Recommend process improvements to facilitate the Customer care work and delight the customers.
Skills
University Degree in a relevant discipline.
0 to 1 year experience.
Very good computer skills.
Customer Care Agent/Fresh Graduate Jobs In Egypt And Career In Etisalat Egypt Vacancies In Cairo 2015
Customer Care Agent
Support and provide superior service via phones, e-mails and faxes as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue ensuring full customer satisfaction.
Answer inbound calls and respond to customer requests to ensure customer satisfaction.
Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
Maintain the agreed on average handling time as defined by Contact center Management guidelines to ensure ease of accessibility and maintain the agreed on SL.
Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving the FCR target.
Build customer’s interest in the services and products offered by the company and offer cross selling and/or up selling the company’s solutions, products, & services whenever possible which will guarantee the business continuity and contribute in achieving profit share and raise up the ARPU.
Update the existing database with changes and the status of each customer/prospective customer whenever required and complete call logs and reports so that we have a valid reference and database for our customers to ensure proper planning & to guarantee taking the right decisions.
Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
Maintain the required knowledge level of the company’s products, services, & solutions and stick to the agreed on formal information sources to ensure delivering full and accurate information to the customer.
Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.
Perform the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company’s financial position.
Recommend process improvements to facilitate the Customer care work and delight the customers.
Skills
University Degree in a relevant discipline.
0 to 1 year experience.
Very good computer skills.
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