Customer Service Supervisor Jobs In Egypt And Career In GlobeMed Egypt Vacancies In Cairo 2015
Employer GlobeMed Egypt
Job Title Customer Service Supervisor
Vacancy Deadline(mm/dd/yy) 8/23/2015
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Insurance, Medical Services
Job Type Full Time
Job Level Senior
•Investigate customers problems and find solutions. •Communicate with customers via phone, email, or letter. •Hire, train, and terminate customer service agents. •Provide scripts to read from during phone calls. •Handle major incidents that cannot be resolved by agents. •Resolve complaints and order issues. •Ask customers to provide feedback on agents and customer service experience. •Keep knowledge of new company services. •Analyze data and statistics. •Compile and print reports on overall customer satisfaction. •Isolate and identify areas of improvement. •Train agents on how to adequately address problem over the phone or how to write correspondence. •Work with management on customer service initiatives. •Utilize social media to respond to customer complaints and praise. •Train team leaders on how to effectively lead customer service agents.
Qualifications •Bachelor degree. •5 years of experience in same field (2 of them in supervisory level) •Leadership skills. •Good verbal Communication skills. •Good Listening skills •Computer literate. •Good English Skills.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Compensations Medical Insurance
Salary (L.E.) Negotiable
Job Contact Email Interested candidates, please send your CV to hr@globemedegypt.com with a recent photo and the position written in the email subject line.
Customer Service Supervisor Jobs In Egypt And Career In GlobeMed Egypt Vacancies In Cairo 2015
Employer GlobeMed Egypt
Job Title Customer Service Supervisor
Vacancy Deadline(mm/dd/yy) 8/23/2015
Languages Arabic, Excellent
English, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Insurance, Medical Services
Job Type Full Time
Job Level Senior
•Investigate customers problems and find solutions. •Communicate with customers via phone, email, or letter. •Hire, train, and terminate customer service agents. •Provide scripts to read from during phone calls. •Handle major incidents that cannot be resolved by agents. •Resolve complaints and order issues. •Ask customers to provide feedback on agents and customer service experience. •Keep knowledge of new company services. •Analyze data and statistics. •Compile and print reports on overall customer satisfaction. •Isolate and identify areas of improvement. •Train agents on how to adequately address problem over the phone or how to write correspondence. •Work with management on customer service initiatives. •Utilize social media to respond to customer complaints and praise. •Train team leaders on how to effectively lead customer service agents.
Qualifications •Bachelor degree. •5 years of experience in same field (2 of them in supervisory level) •Leadership skills. •Good verbal Communication skills. •Good Listening skills •Computer literate. •Good English Skills.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Compensations Medical Insurance
Salary (L.E.) Negotiable
Job Contact Email Interested candidates, please send your CV to hr@globemedegypt.com with a recent photo and the position written in the email subject line.
Customer Service Supervisor Jobs In Egypt And Career In GlobeMed Egypt Vacancies In Cairo 2015
