Technical Support Team Leader Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2016
Employer Xceed Contact Center
Job Title Technical Support Team Leader
Vacancy Deadline(mm/dd/yy) 5/27/2016
Languages • Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
Languages English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Senior
• Ensure quality of service to the highest standards to ensure Xceed clients satisfaction. • Act as a self-starter and an action taker to achieve preset goals. • Utilize tools, resources, and information to help CSR Team to perform effectively. • Improve and enhance communication channels within the team to ensure adequate update of information and data. • Assure customer satisfaction and deliver required information and escalations to higher management level. • Monitor achievement of KPIs of his/her team and escalate when necessary. • Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development. • Provide feedback on CSR renewals to Supervisors. • Monitor calls volume and take appropriate actions to enhance service level. • Perform floor, assist, briefing, shift handover and other duties assigned by the Contact Center management. • Login to queue, when necessary, to save service level, when spikes. • Review monthly team performance for enhancement when necessary. • Respond to customer questions, complaints, and suggestions when escalation is required. • Conduct team meetings and one on one sessions on a regular basis. • Generate, escalate any reports to the client (when necessary). • Manage the real time performance.
Qualifications • 3 - 5 years of experience with a minimum of 2 years in the Call Centre industry. • People management experience is a plus (for at least 3 performance cycles for a team of at least 15 agents) • Bachelors degree in a relevant field. • IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint • Ability to work a full-time shifts schedule including nights, weekends, and holidays
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Interested candidates should send their CVs to Sarah.Yacoub@xceedcc.com and Kholoud.Marzouk@xceedcc.com mentioning "Amcham- Technical Support Team Leader"
Job Contact Email Sarah.Yacoub@xceedcc.com and Kholoud.Marzouk@xceedcc.com
Technical Support Team Leader Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2016
Employer Xceed Contact Center
Job Title Technical Support Team Leader
Vacancy Deadline(mm/dd/yy) 5/27/2016
Languages • Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
Languages English, Very Good
Country Egypt
City Cairo
Job Category Customer Service, Call Center
Job Type Full Time
Job Level Senior
• Ensure quality of service to the highest standards to ensure Xceed clients satisfaction. • Act as a self-starter and an action taker to achieve preset goals. • Utilize tools, resources, and information to help CSR Team to perform effectively. • Improve and enhance communication channels within the team to ensure adequate update of information and data. • Assure customer satisfaction and deliver required information and escalations to higher management level. • Monitor achievement of KPIs of his/her team and escalate when necessary. • Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development. • Provide feedback on CSR renewals to Supervisors. • Monitor calls volume and take appropriate actions to enhance service level. • Perform floor, assist, briefing, shift handover and other duties assigned by the Contact Center management. • Login to queue, when necessary, to save service level, when spikes. • Review monthly team performance for enhancement when necessary. • Respond to customer questions, complaints, and suggestions when escalation is required. • Conduct team meetings and one on one sessions on a regular basis. • Generate, escalate any reports to the client (when necessary). • Manage the real time performance.
Qualifications • 3 - 5 years of experience with a minimum of 2 years in the Call Centre industry. • People management experience is a plus (for at least 3 performance cycles for a team of at least 15 agents) • Bachelors degree in a relevant field. • IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint • Ability to work a full-time shifts schedule including nights, weekends, and holidays
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Interested candidates should send their CVs to Sarah.Yacoub@xceedcc.com and Kholoud.Marzouk@xceedcc.com mentioning "Amcham- Technical Support Team Leader"
Job Contact Email Sarah.Yacoub@xceedcc.com and Kholoud.Marzouk@xceedcc.com
Technical Support Team Leader Jobs In Egypt And Career In Xceed Contact Center Vacancies In Cairo 2016
