Employer Bavarian Auto Group
Job Title Customer Care Agent
Vacancy Deadline(mm/dd/yy) 3/31/2017
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Customer Service, Call Center, Automotive
Job Type Temporary
Job Level Junior
Description - Carry out After Sales Feedback Survey after 2 days from the service visit. - Carry out Reception Process Survey. - Take prompt actions in case of customers inquiries/complaints by reporting customers issue to the relevant service center same day using Autoline System. - Follow-up with the service center and the actions taken till the case is handled to customers satisfaction. - Follow-up call with the customers to ensure their satisfaction after service center closing feedback. - Submit monthly reports showing BMW customers feedback concerning the level of service presented in BMW authorized service centers.
Qualifications - Bachelor degree - 1 year of experience in customer service/call center - Excellent command of English - Excellent communication & follow-up skills - Customer oriented - Problem Solver - Very good analytical skills
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments 6 months project Please write am-customer service in the email subject
Job Contact Email careers@bmw-eg.com -
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