Service Advisor
Jobs In Egypt And Career In NATCO - Mercedes Vacancies In Cairo 2013
Employer National Automotive Co. NATCO - Mercedes
Job Title Service Advisor
Languages Very good in English, Arabic
Country Egypt
Job Category Automotive, Engineering
Job Type Full Time
Description -Receiving the vehicle from the customer as per M.B. check list. -Discuss all faults with the customer and write the repair order using the standard text and flat rates from the ASRA system. -Following up the repairs till the finishing of the car wash facilities. -Informing the customer for the completion of his vehicle time before to collect it. -Get customer approval for the additional repairs and write the extension repair order. -Explain warranty and good will policy to the customer. -Advise customer concerning vehicle maintenance, accessories and technical problems. -Handling the service information and explain it to the service advisors. -Check up all service measures from the SAAS system. -Coordinate with the service advisors and follow up the reservation system. -Absorb all customers complain to reach the top customer satisfaction.
Qualifications - Proficiency in Microsoft Word, Excel and PowerPoint. - Excellent communications skills. - Excellent listening and diplomacy skills.
Gender Any
Education major Engineering
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Please send your CV to: hr@natco-mercedes.com , Kindly mention the job title in the e-mail subject.
Employer National Automotive Co. NATCO - Mercedes
Job Title Service Advisor
Languages Very good in English, Arabic
Country Egypt
Job Category Automotive, Engineering
Job Type Full Time
Description -Receiving the vehicle from the customer as per M.B. check list. -Discuss all faults with the customer and write the repair order using the standard text and flat rates from the ASRA system. -Following up the repairs till the finishing of the car wash facilities. -Informing the customer for the completion of his vehicle time before to collect it. -Get customer approval for the additional repairs and write the extension repair order. -Explain warranty and good will policy to the customer. -Advise customer concerning vehicle maintenance, accessories and technical problems. -Handling the service information and explain it to the service advisors. -Check up all service measures from the SAAS system. -Coordinate with the service advisors and follow up the reservation system. -Absorb all customers complain to reach the top customer satisfaction.
Qualifications - Proficiency in Microsoft Word, Excel and PowerPoint. - Excellent communications skills. - Excellent listening and diplomacy skills.
Gender Any
Education major Engineering
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Please send your CV to: hr@natco-mercedes.com , Kindly mention the job title in the e-mail subject.
