Technical Support Supervisor Jobs In Egypt And Career In Vacancies In Cairo 2013
Job Title Technical Support Supervisor
Country Egypt
Job Category Maintenance / Repair
Job Type Full Time
Description —Analysis of operations KPIs. —Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team. —Escalating product quality issues to Supplier Technical Support. —Troubleshooting of SW and IMEI writing issues. —Technical assessment for Technicians and Customer Care teams. —Evaluating staff KPIs periodically (monthly, weekly). —Implementing operational Audits. —ESD setup, maintenance and periodic audits. —Uploading DAP claims; follow up till payment done and cross checking. —Handling Special claims approvals (FWR, LPR ‡etc.), uploading till receiving credit notes. —Matching claims data with COGs monthly. —Set up and implement technical training. —Set up Monthly technical Quizzes, implement it and feedback. —Follow up daily claims to rectify when needed. —Downloading latest technical materials and providing all service centers staff with it. —Communicate repair instructions and precautions to concerned team members. —Design service system flowchart, logic and follow up implementation.
Qualifications •BSC of communications and Electronics Engineering. •Proven background in Telecommunication support and troubleshooting. •Samsung mobile maintenance experience is a must •Excellent communication skills, both verbal and written. •Strong presentation skills are essential. •Supervisory skills. • 2-3 years experience
Gender Any
Education major Electronics
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments please mention the job title in the subject line Technical Support Supervisor
Job Contact Info. sky_vacancies@skydist.com
Job Title Technical Support Supervisor
Country Egypt
Job Category Maintenance / Repair
Job Type Full Time
Description —Analysis of operations KPIs. —Escalating General Technical Issue (GTI) for technical problems (IMEI writing, SW and Parts Lists issues) when needed to supplier technical team. —Escalating product quality issues to Supplier Technical Support. —Troubleshooting of SW and IMEI writing issues. —Technical assessment for Technicians and Customer Care teams. —Evaluating staff KPIs periodically (monthly, weekly). —Implementing operational Audits. —ESD setup, maintenance and periodic audits. —Uploading DAP claims; follow up till payment done and cross checking. —Handling Special claims approvals (FWR, LPR ‡etc.), uploading till receiving credit notes. —Matching claims data with COGs monthly. —Set up and implement technical training. —Set up Monthly technical Quizzes, implement it and feedback. —Follow up daily claims to rectify when needed. —Downloading latest technical materials and providing all service centers staff with it. —Communicate repair instructions and precautions to concerned team members. —Design service system flowchart, logic and follow up implementation.
Qualifications •BSC of communications and Electronics Engineering. •Proven background in Telecommunication support and troubleshooting. •Samsung mobile maintenance experience is a must •Excellent communication skills, both verbal and written. •Strong presentation skills are essential. •Supervisory skills. • 2-3 years experience
Gender Any
Education major Electronics
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments please mention the job title in the subject line Technical Support Supervisor
Job Contact Info. sky_vacancies@skydist.com
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