Call Center Agent
Jobs In Egypt And Career In
NextCare
Vacancies In Cairo 2014
Employer NextCare
Job Title Call Center Agent
Languages Arabic - Native English - Very good
Country Egypt
Job Category Call Center
Job Type Full Time
Description Build a customer oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. — Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, or agreed time frames set. — Answer inbound calls as well as assist customers who have specific inquiries — Build customers interest in the services and products offered by the company — Provide personalized customer service of the highest level — Update the existing databases with changes and the status of each customer/prospective customer — Documents details of telephone conversation and actions take. — To correspond with Call Center Supervisor and Call Center Manager accordingly. — Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments — Analyze the various parts of a problem properly and develop logical solutions
Qualifications Relevant University Degree • 1 - 2 years experience in a call Centre/ Customer services environment,Flexible and ability to work shift • Thorough knowledge of MS Office applications • Strong organizing and planning skills to work independently with efficiency and accuracy • Sound knowledge of International Standards related to Health and medical quality measures • A proven track record of customer service success • Requires tact and discretion in dealing with and handling confidential information • Decisive, good decision making skills, able to escalate response to situations when relevant • Proficient in Microsoft Word and Microsoft Excel • Strong communication, attention to detail and time management skills.
Gender Male
Experience 1 - 2 Years.
Other Skills Strong negotiation, communication, attention to detail, time management skills. • Ability to work independently and maintain focus under pressure. • Ability to meet tight deadlines. • Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed. • Ability to comprehend, capture as well as interpret basic customer information others besides upholding the values of the organization. • Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, responds to request for service/assistance. • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. • Ability to treat people with respect under all circumstances, install trust in others besides upholding the values of the organization
Compensations Medical & Life insurance.
Salary (L.E.) 1500 - 2500
Comments To respond to telephone inquiries about the companys products or services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. To correspond with Call Center Supervisor and Call Center Manager 3accordingly. Build a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries.
Job Contact Info. mohamed.mahmoud@nextcare.com.eg
Employer NextCare
Job Title Call Center Agent
Languages Arabic - Native English - Very good
Country Egypt
Job Category Call Center
Job Type Full Time
Description Build a customer oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. — Follow communication/update expectations with clients, in accordance with the NEXtCARE policies, or agreed time frames set. — Answer inbound calls as well as assist customers who have specific inquiries — Build customers interest in the services and products offered by the company — Provide personalized customer service of the highest level — Update the existing databases with changes and the status of each customer/prospective customer — Documents details of telephone conversation and actions take. — To correspond with Call Center Supervisor and Call Center Manager accordingly. — Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments — Analyze the various parts of a problem properly and develop logical solutions
Qualifications Relevant University Degree • 1 - 2 years experience in a call Centre/ Customer services environment,Flexible and ability to work shift • Thorough knowledge of MS Office applications • Strong organizing and planning skills to work independently with efficiency and accuracy • Sound knowledge of International Standards related to Health and medical quality measures • A proven track record of customer service success • Requires tact and discretion in dealing with and handling confidential information • Decisive, good decision making skills, able to escalate response to situations when relevant • Proficient in Microsoft Word and Microsoft Excel • Strong communication, attention to detail and time management skills.
Gender Male
Experience 1 - 2 Years.
Other Skills Strong negotiation, communication, attention to detail, time management skills. • Ability to work independently and maintain focus under pressure. • Ability to meet tight deadlines. • Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed. • Ability to comprehend, capture as well as interpret basic customer information others besides upholding the values of the organization. • Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, responds to request for service/assistance. • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. • Ability to treat people with respect under all circumstances, install trust in others besides upholding the values of the organization
Compensations Medical & Life insurance.
Salary (L.E.) 1500 - 2500
Comments To respond to telephone inquiries about the companys products or services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. To correspond with Call Center Supervisor and Call Center Manager 3accordingly. Build a customer oriented focus in the call center by providing quality actions and resolutions to their concerns and queries.
Job Contact Info. mohamed.mahmoud@nextcare.com.eg
