Customer Service Representative / Fresh Graduate Jobs In Egypt And Career In Vacancies In Cairo 2014
Job Title Customer Service Representative
Languages Good command of English and French is a plus
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Resolve customer complaints via phone, email, mail, or social media. — Attracts potential customers by answering product and service questions — Maintains customer records by updating account information. — Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. — Maintains financial accounts by processing customer adjustments. — Recommends potential products or services to management by collecting customer information and analyzing customer needs. — Prepares product or service reports by collecting and analyzing customer information. — Contributes to team effort by accomplishing related results as needed. — Advise on company information. — Act as the company gatekeeper. — Inform customer of deals and promotions. Utilize computer technology to handle high call volumes. — Work with customer service manager to ensure proper customer service is being delivered. — Close out or open call records. — Compile reports on overall customer satisfaction. — Handle changes in policies or renewals. — Greet customers warmly and ascertain problem or reason for calling.
Qualifications Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, active listener.
Gender Male
Experience 0 – New Graduate Years.
Other Skills Investigation skills & first call resolution
Salary (L.E.) Negotiable
Comments Please send your updated CV and write Customer Service in the subject, otherwise, your CV will be automatically ignored. Candidate must be willing to work night shifts.
Job Contact Info. humaines.resources@gmail.com
Job Title Customer Service Representative
Languages Good command of English and French is a plus
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Resolve customer complaints via phone, email, mail, or social media. — Attracts potential customers by answering product and service questions — Maintains customer records by updating account information. — Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. — Maintains financial accounts by processing customer adjustments. — Recommends potential products or services to management by collecting customer information and analyzing customer needs. — Prepares product or service reports by collecting and analyzing customer information. — Contributes to team effort by accomplishing related results as needed. — Advise on company information. — Act as the company gatekeeper. — Inform customer of deals and promotions. Utilize computer technology to handle high call volumes. — Work with customer service manager to ensure proper customer service is being delivered. — Close out or open call records. — Compile reports on overall customer satisfaction. — Handle changes in policies or renewals. — Greet customers warmly and ascertain problem or reason for calling.
Qualifications Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills, active listener.
Gender Male
Experience 0 – New Graduate Years.
Other Skills Investigation skills & first call resolution
Salary (L.E.) Negotiable
Comments Please send your updated CV and write Customer Service in the subject, otherwise, your CV will be automatically ignored. Candidate must be willing to work night shifts.
Job Contact Info. humaines.resources@gmail.com
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