Service Desk Agent Jobs In Egypt And Career In SUMMIT Vacancies In Cairo 2014
Service Desk Agent
SUMMIT
Job Description
- Call handling, receive calls, identify the issue, resolve or escalate functionally to other support groups. - Registering calls to Remedy using templates and right categorization, ticket type, adding all details in work info, reassign it to the right person/ group if needs. - Follow up with end users regarding the open tickets, and to update customer regularly. - Usually update the ticket with all details and latest communication with stakeholders. - Follow up with other support groups regarding the tickets submitted related to BP Egypt end users. - Ensure ticket closure through communication with end users.
Job Qualification
- ITIL foundation is a must Microsoft operating systems experience - MCP Win7 are recommended . - Language and communication skills are a must. - Soft skills is required
Send Your ( Resume / CV ) on This Email. Please Write Subject of Message (Service Desk Agent )
careers@summit-mea.com
SUMMIT
Job Description
- Call handling, receive calls, identify the issue, resolve or escalate functionally to other support groups. - Registering calls to Remedy using templates and right categorization, ticket type, adding all details in work info, reassign it to the right person/ group if needs. - Follow up with end users regarding the open tickets, and to update customer regularly. - Usually update the ticket with all details and latest communication with stakeholders. - Follow up with other support groups regarding the tickets submitted related to BP Egypt end users. - Ensure ticket closure through communication with end users.
Job Qualification
- ITIL foundation is a must Microsoft operating systems experience - MCP Win7 are recommended . - Language and communication skills are a must. - Soft skills is required
Send Your ( Resume / CV ) on This Email. Please Write Subject of Message (Service Desk Agent )
careers@summit-mea.com
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