Call Center Supervisor Jobs In Egypt And Career In BDO Esnad Vacancies In Cairo 2014
Employer BDO Esnad
Job Title Call Center Supervisor
Languages very good command of English
Country Egypt
Job Category Operations
Job Type Full Time
Description -Meets call center Financial Objectives by estimating requirements, preparing an annual budget, scheduling expenditures,analyzing variances, initiating corrective actions. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. - Reviewing the performance of staff, identifying training needs and planning training sessions. -Prepares call center performance reports by collecting,analyzing and summarizing data and trends. -Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs. - Setting and meeting performance targets for speed, efficiency, sales and quality. - Managing the daily running of the call center. - Liaising with team leaders, operatives and third parties to gather information and resolve issues. - Maintaining up to date knowledge of industry developments and involvement in networks.
Qualifications +2 years experience as a call center supervisor
Gender Any
Experience 1 - 2 Years.
Other Skills -Target oriented - Leadership skills and coaching skills. -Communication skills. -Flexible working hours. -Analytical Skills. - Training Skills. - Presentation Skills. - CRM Knowledge -COPC certification is preferable.
Salary (L.E.) Negotiable
Job Contact Info. calibers@bdoesnad.com
Employer BDO Esnad
Job Title Call Center Supervisor
Languages very good command of English
Country Egypt
Job Category Operations
Job Type Full Time
Description -Meets call center Financial Objectives by estimating requirements, preparing an annual budget, scheduling expenditures,analyzing variances, initiating corrective actions. - Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. - Reviewing the performance of staff, identifying training needs and planning training sessions. -Prepares call center performance reports by collecting,analyzing and summarizing data and trends. -Maintains and improves call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, completing system audits and analyses, managing system and process improvement and quality assurance programs. - Setting and meeting performance targets for speed, efficiency, sales and quality. - Managing the daily running of the call center. - Liaising with team leaders, operatives and third parties to gather information and resolve issues. - Maintaining up to date knowledge of industry developments and involvement in networks.
Qualifications +2 years experience as a call center supervisor
Gender Any
Experience 1 - 2 Years.
Other Skills -Target oriented - Leadership skills and coaching skills. -Communication skills. -Flexible working hours. -Analytical Skills. - Training Skills. - Presentation Skills. - CRM Knowledge -COPC certification is preferable.
Salary (L.E.) Negotiable
Job Contact Info. calibers@bdoesnad.com
