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Customer Service Agent Careers At Qatar Airways
QR1238 - Customer Service Agent (Customer Contact Centres) | Qatar Airways | Doha
Organisation:
Qatar Airways
Job Function:
Customer Contact Centre
Division:
Commercial
Employment Type:
Full Time - Permanent
City:
Middle East | Qatar | Doha
Last date of application:
31-Dec-2014
Qatar Airways
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages and Doha based employees receive a range of allowances and enjoy a tax-free income.
About Your Job:
We
are looking for Customer Services Agent (English and Arabic Speakers
(added advantage)) with a natural flair of delivering unforgettable
service at our Qatar Airways Customer Contact Centres located in Doha
(Qatar)
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimise passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
As a Customer Service Agent you will provide service excellence to Qatar Airways customers through telephone, email and fax and optimise passenger satisfaction. Your main duties will be making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
About You:
You
must be interactive, customer service oriented person with warm,
cheerful and expressive personality and excellent communication skills.
You must hold at minimum your High School Certificate. Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry. If you have previous experience in reservations and ticketing we would be very interested to hear from you. Your ability to communicate, both written and verbally in English and Arabic (added advantage) with your strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions means that you are the right person that we are looking for!
You must hold at minimum your High School Certificate. Ideally you will have knowledge of Amadeus reservation program and experience in airline or hospitality industry. If you have previous experience in reservations and ticketing we would be very interested to hear from you. Your ability to communicate, both written and verbally in English and Arabic (added advantage) with your strong sense of customer satisfaction through responding to customer enquiries and offering the best solutions means that you are the right person that we are looking for!
Important Notes:
Qatar
Airways Group does NOT charge candidates for application forms or
interviews. If somebody has solicited money from you in relation to this
recruitment, please report the incident to reportfraud@qatarairways.com.qa
Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
3. Copy of Passport
4. Copy of Educational Cerificate/Diploma
1. Resume / CV
2. Passport-size photograph
3. Copy of Passport
4. Copy of Educational Cerificate/Diploma
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