IT Help Desk Specialist Jobs In Egypt And Career In Bahna Engineering International Vacancies In Cairo 2014
Employer Bahna Engineering International
Job Title IT Help Desk Specialist
Country Egypt
Job Category Information Technology
Job Type Full Time
Description — Provide helpdesk support and resolve problems to the end users satisfaction — Monitor and respond quickly and effectively to requests received through the IT helpdesk — Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority — Modify configurations, utilities, software default settings, etc. for the local workstation — Document internal procedures — Assist with onboarding of new users — Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment — Install, test and configure new workstations, peripheral equipment and software — Maintain inventory of all equipment, software and software licenses — Report issues to the Service Desk for escalation — Manage PC setup and deployment for new employees using standard hardware, images and software — Assign users and computers to proper groups in Active Directory — Perform timely workstation hardware and software upgrades as required
Qualifications A bachelors degree in a related field is necessary. Major or minor in computer science or related.
Gender Any
Education major Information Technology
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. hr@bahnaengineering.com
Employer Bahna Engineering International
Job Title IT Help Desk Specialist
Country Egypt
Job Category Information Technology
Job Type Full Time
Description — Provide helpdesk support and resolve problems to the end users satisfaction — Monitor and respond quickly and effectively to requests received through the IT helpdesk — Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority — Modify configurations, utilities, software default settings, etc. for the local workstation — Document internal procedures — Assist with onboarding of new users — Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment — Install, test and configure new workstations, peripheral equipment and software — Maintain inventory of all equipment, software and software licenses — Report issues to the Service Desk for escalation — Manage PC setup and deployment for new employees using standard hardware, images and software — Assign users and computers to proper groups in Active Directory — Perform timely workstation hardware and software upgrades as required
Qualifications A bachelors degree in a related field is necessary. Major or minor in computer science or related.
Gender Any
Education major Information Technology
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. hr@bahnaengineering.com
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