Application Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2014
Employer RMGS
Job Title Application Support Engineer
Vacancy Deadline(mm/dd/yy) 12/25/2014
Languages English, Excellent
Country Egypt
City Cairo
Job Category Computer Software, Customer Service
Job Type Full Time
Job Level Junior
Description Taking ownership and quickly drive to resolution product issues reported by customers. —Debug customer reported failures, produce test cases to replicate failure and log issues with QA and Engineering teams. —Maintaining and be actively involved in community forums. Active participation in deployment planning, deployment and testing —Developing and maintaining an in-depth knowledge and expertise regarding the capabilities of our products and services. —Follow-up with unsatisfied customers to ensure their issues are resolved and the customer is satisfied. —Proactively monitor and assume ownership of support case queue and turn over. —Helping customers solve technical platform issues and lead a technical support team. —Prompt follow up until the closure of the case and ensure nothing falls through the cracks. —Answering questions from customers and prospective customers about the features and capabilities of our products and be a authoritative figure on the technical capabilities of the product. —Engage with Operations, Engineering and Professional Services, understand and continuously improve support and escalation process. —Manage case queue and provide leadership in assignment process. —Handle, diagnose and resolve escalated customer technical support issues in a timely manner through email and phone. —Work with the engineering group to effectively resolve escalated issues. —Provide active feedback to engineering regarding product improvements from operations/customer perspective. —Work with Services team at different stages of customer on-boarding. —Contribute to technical knowledge base. —Updating and helping to develop product training material and documentation. —Diligently drive improvements to the product and engineering groups on product related bugs and issues.
Qualifications Bachelor’s degree in technology or equivalent work experience •4+ years of experience providing technical support for a web software application. Experience developing in an object oriented programming environment •Experience developing/programming web based solutions that include the following technologies: Velocity, HTML, CSS or other equivalent programming language, Experience using network troubleshooting tools such as ping, •Traceroute and nslookup. Experience with Salesforce and or other CRM software. Knowledge of Linux and or Unix. Experience in a "customer facing" role. Experience with Amazon Web Services. Experience working in a SaaS based product environment •Proficient in performing root cause analysis Keywords: Information Technology (IT), HTML, CSS, Engineering, Software Engineering
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills -Excellent problem solving and troubleshooting skills. -Excellent and effective communication skills. -Strong organizational and time management skills with ability to meet tight time-lines. -Ability to work and thrive in a physically disperse team environment. -Flexible working hours.
Compensations Full Package (monthly salary, semi-annually bonus, medical and disability insurance, paid time off).
Salary (L.E.) Negotiable
Comments Working hours are flexible
Job Contact Email noha.riad@rmgs.co
Application Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2014
Employer RMGS
Job Title Application Support Engineer
Vacancy Deadline(mm/dd/yy) 12/25/2014
Languages English, Excellent
Country Egypt
City Cairo
Job Category Computer Software, Customer Service
Job Type Full Time
Job Level Junior
Description Taking ownership and quickly drive to resolution product issues reported by customers. —Debug customer reported failures, produce test cases to replicate failure and log issues with QA and Engineering teams. —Maintaining and be actively involved in community forums. Active participation in deployment planning, deployment and testing —Developing and maintaining an in-depth knowledge and expertise regarding the capabilities of our products and services. —Follow-up with unsatisfied customers to ensure their issues are resolved and the customer is satisfied. —Proactively monitor and assume ownership of support case queue and turn over. —Helping customers solve technical platform issues and lead a technical support team. —Prompt follow up until the closure of the case and ensure nothing falls through the cracks. —Answering questions from customers and prospective customers about the features and capabilities of our products and be a authoritative figure on the technical capabilities of the product. —Engage with Operations, Engineering and Professional Services, understand and continuously improve support and escalation process. —Manage case queue and provide leadership in assignment process. —Handle, diagnose and resolve escalated customer technical support issues in a timely manner through email and phone. —Work with the engineering group to effectively resolve escalated issues. —Provide active feedback to engineering regarding product improvements from operations/customer perspective. —Work with Services team at different stages of customer on-boarding. —Contribute to technical knowledge base. —Updating and helping to develop product training material and documentation. —Diligently drive improvements to the product and engineering groups on product related bugs and issues.
Qualifications Bachelor’s degree in technology or equivalent work experience •4+ years of experience providing technical support for a web software application. Experience developing in an object oriented programming environment •Experience developing/programming web based solutions that include the following technologies: Velocity, HTML, CSS or other equivalent programming language, Experience using network troubleshooting tools such as ping, •Traceroute and nslookup. Experience with Salesforce and or other CRM software. Knowledge of Linux and or Unix. Experience in a "customer facing" role. Experience with Amazon Web Services. Experience working in a SaaS based product environment •Proficient in performing root cause analysis Keywords: Information Technology (IT), HTML, CSS, Engineering, Software Engineering
Gender Any
Car owner Any
Education major Computer Science
Experience 1 - 2 Years.
Other Skills -Excellent problem solving and troubleshooting skills. -Excellent and effective communication skills. -Strong organizational and time management skills with ability to meet tight time-lines. -Ability to work and thrive in a physically disperse team environment. -Flexible working hours.
Compensations Full Package (monthly salary, semi-annually bonus, medical and disability insurance, paid time off).
Salary (L.E.) Negotiable
Comments Working hours are flexible
Job Contact Email noha.riad@rmgs.co
Application Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2014
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