Call Center Team Manager - Italian Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2015
Employer Stream International Egypt
Job Title Call Center Team Manager - Italian
Vacancy Deadline(mm/dd/yy) 4/15/2015
Languages Fluency in Italian is a must. Very Good Command of English.
Languages Italian, Excellent
English, Very Good
Country Egypt
City Giza
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Managerial
Description Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Streams mission. Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency. Conduct multiple call-coaching training sessions each week. Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes. Under the direction of the Service Delivery Manager, manage team KPIs and retention initiatives. Participate in root cause analysis regarding attendance challenges and attrition. Team with site leadership to develop actions to reduce attrition where possible. (stated above already) Work with Service Delivery Manager to resolve personnel issues in a professional and timely manner. Implement all disciplinary actions, up to and including termination, in accordance with company policy and ensure consistency. Document issues, actions taken and plan for follow-up for Support Professionals HR file. This includes involvement with both Service Delivery Manager and Human Resources in addressing disciplinary actions. Administer and manage payroll in accordance with company policy and procedures. Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice. Evaluate the need for advanced actions based on attendance data and act accordingly.
Qualifications 3 - 5 Years of Experience as a Team Manager in a Call Center. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of contact services industry and best practices. Knowledge of PC applications. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible with working hrs (morning or night) quickly adapt to changing business needs and processes. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development. Skill in providing outstanding customer service through support of escalated customer issues. Ability to defuse situations, get to the issue and solve the problem. Skill in time management and multitasking. Skill in providing constructive feedback to others. Proven success in motivation and leadership. Demonstrated ability to coach and develop others to achieve desired results.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills Provide escalation support to Support Professionals by providing guidance in problem solving customer issues. Use all available resources to resolve these issues as efficiently as possible. Ensure that the guidance is translated into coaching and effective feedback for the Support Professionals. • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals. • Schedule and coordinate team activities. • Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans .
Compensations Competitive Wage (Including Basic Salary + Bonus + incentives) Medical and Life Insurance Social Insurance. Transportation from and to the Company.
Salary (L.E.) Negotiable
Job Contact Email To Apply, Please send your Resume to: Nanet.Eshak@Stream.com
Call Center Team Manager - Italian Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2015
Employer Stream International Egypt
Job Title Call Center Team Manager - Italian
Vacancy Deadline(mm/dd/yy) 4/15/2015
Languages Fluency in Italian is a must. Very Good Command of English.
Languages Italian, Excellent
English, Very Good
Country Egypt
City Giza
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Managerial
Description Lead Support Professionals, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Streams mission. Provide day-to-day supervision and management of directly assigned team of Support Professionals. Ensure that Support Professionals have a clear understanding of performance expectations, that they are properly trained and that they have access to all the tools and resources they need to perform at high levels of productivity and efficiency. Conduct multiple call-coaching training sessions each week. Provide feedback to Support Professionals on their daily performance and behavioral activities in an effective and timely manner. Communicate expectations to new employees and provide timely business updates and changes. Under the direction of the Service Delivery Manager, manage team KPIs and retention initiatives. Participate in root cause analysis regarding attendance challenges and attrition. Team with site leadership to develop actions to reduce attrition where possible. (stated above already) Work with Service Delivery Manager to resolve personnel issues in a professional and timely manner. Implement all disciplinary actions, up to and including termination, in accordance with company policy and ensure consistency. Document issues, actions taken and plan for follow-up for Support Professionals HR file. This includes involvement with both Service Delivery Manager and Human Resources in addressing disciplinary actions. Administer and manage payroll in accordance with company policy and procedures. Proactively manage Attendance Standards compliance and Leaves of Absence in accordance with company policy and practice. Evaluate the need for advanced actions based on attendance data and act accordingly.
Qualifications 3 - 5 Years of Experience as a Team Manager in a Call Center. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of contact services industry and best practices. Knowledge of PC applications. Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible with working hrs (morning or night) quickly adapt to changing business needs and processes. Ability to motivate and mentor team, presenting new opportunities and challenges for additional development. Skill in providing outstanding customer service through support of escalated customer issues. Ability to defuse situations, get to the issue and solve the problem. Skill in time management and multitasking. Skill in providing constructive feedback to others. Proven success in motivation and leadership. Demonstrated ability to coach and develop others to achieve desired results.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills Provide escalation support to Support Professionals by providing guidance in problem solving customer issues. Use all available resources to resolve these issues as efficiently as possible. Ensure that the guidance is translated into coaching and effective feedback for the Support Professionals. • Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from support professionals. • Schedule and coordinate team activities. • Coach and mentor Support Professionals to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop an action plan for improvement. Be prepared to take more formal action when goals not achieved, including the proper utilization of Performance Success Plans .
Compensations Competitive Wage (Including Basic Salary + Bonus + incentives) Medical and Life Insurance Social Insurance. Transportation from and to the Company.
Salary (L.E.) Negotiable
Job Contact Email To Apply, Please send your Resume to: Nanet.Eshak@Stream.com
Call Center Team Manager - Italian Jobs In Egypt And Career In Stream International Egypt Vacancies In Giza 2015
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