Technical Application Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2016
Employer RMGS
Job Title Technical Application Support Engineer
Vacancy Deadline(mm/dd/yy) 4/28/2016
Languages English Fluent
Languages English, Excellent
Country Egypt
City Cairo
Job Category Software Engineering, Computer Software
Job Type Full Time
Job Level Any
Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team. Monitor (Zendesk) trouble management system to ensure all reported production issues are addressed according to published service level agreement. Diagnose and resolve day-to-day live system issues in timely manner based on their severity. Maintain ongoing communication with end-users, business analysts, QA team, and development team on reported issues Coordinate, Review and respond to system audit alerts in a timely manner Ability to write, modify, and execute SQL queries for SQL Server Configuration of local machines to clone clients production environment for troubleshooting reported issues Liaise with other support/development teams to resolve cross system issues Test configuration changes in a test environment prior to pushing into production Design and support application reports Maintain confidentiality with regard to the information being processed, stored or accessed
Qualifications B.Sc. in Software/Computer Engineering, Computer Sciences, or related field 3+ years’ experience in a software development context with minimum 1 year in a support role Experience in supporting and maintaining applications on web and database platforms Fluent proficient English is a MUST Solid experience in writing and performing T-SQL queries, joins, updates, etc. Ability to read and understand job-related materials such as instructions, specifications, references and manuals Ability to work with demanding users in a fast paced environment Excellent organizational, analytical, as well as oral and written communication skills Proven documentation skills with consistent accuracy of details Strong understanding of change control processes, time management & attention to detail. Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues Proven ability to understand a customer’s business environment & processes
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) 4000 - 6000
Job Contact Email careers@rmgs.co
Technical Application Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2016
Employer RMGS
Job Title Technical Application Support Engineer
Vacancy Deadline(mm/dd/yy) 4/28/2016
Languages English Fluent
Languages English, Excellent
Country Egypt
City Cairo
Job Category Software Engineering, Computer Software
Job Type Full Time
Job Level Any
Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team. Monitor (Zendesk) trouble management system to ensure all reported production issues are addressed according to published service level agreement. Diagnose and resolve day-to-day live system issues in timely manner based on their severity. Maintain ongoing communication with end-users, business analysts, QA team, and development team on reported issues Coordinate, Review and respond to system audit alerts in a timely manner Ability to write, modify, and execute SQL queries for SQL Server Configuration of local machines to clone clients production environment for troubleshooting reported issues Liaise with other support/development teams to resolve cross system issues Test configuration changes in a test environment prior to pushing into production Design and support application reports Maintain confidentiality with regard to the information being processed, stored or accessed
Qualifications B.Sc. in Software/Computer Engineering, Computer Sciences, or related field 3+ years’ experience in a software development context with minimum 1 year in a support role Experience in supporting and maintaining applications on web and database platforms Fluent proficient English is a MUST Solid experience in writing and performing T-SQL queries, joins, updates, etc. Ability to read and understand job-related materials such as instructions, specifications, references and manuals Ability to work with demanding users in a fast paced environment Excellent organizational, analytical, as well as oral and written communication skills Proven documentation skills with consistent accuracy of details Strong understanding of change control processes, time management & attention to detail. Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues Proven ability to understand a customer’s business environment & processes
Gender Any
Car owner Any
Experience 3 - 5 Years.
Salary (L.E.) 4000 - 6000
Job Contact Email careers@rmgs.co
Technical Application Support Engineer Jobs In Egypt And Career In RMGS Vacancies In Cairo 2016
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