Technical Support Engineer Jobs In Egypt And Career In Interact Computer Stores Vacancies In Cairo 2016
Employer Interact Computer Stores
Job Title Technical Support Engineer
Vacancy Deadline(mm/dd/yy) 5/31/2016
Languages Fluent English Spoken and written is a must
Languages English, Excellent
Country Egypt
City Cairo
Job Category Information Technology, Computer
Job Type Full Time
Job Level Junior
•Receives service case from customer and filling Carry-in case form by the problem and handle it to Service desk admin to create CRM case. •DBD (Diagnose before Dispatch) primary checking and assigning to suitable engineer. •Diagnoses PCs, Notebooks and workstation hardware or Software faults for Interact Computer Stores Customers. •Investigates, diagnoses and solve computer software or applications faults (Antivirus – Microsoft Office …..Etc.). •Decides whether Spare part needed to be requested or just need service. •Makes Spare Parts price request and update in CRM. •Reports the service desk admin to make the quotation. •Installs and configures computer spare parts •Ability to detect the defective computer spare parts and replace it. •Supports Interact Computer Stores customers either onsite, over the phone, remotely or as Outsourcing staff. •Follows and update service cases through internal Interact systems (ex: CRM….). •Create warranty forms through our internal system (CRM) and transfer it to the responsible admin. •Quality control after solving the problem.
Qualifications •Bachelor of Computer Science, Electronics Engineering or equivalent •PC Software and Hardware diagnoses skills is a must •Basic network troubleshooting is a must •Experience: 1- 3 years in the same field. •Microsoft Office skills (Outlook, Word, Excel…) is a must •Ability to be a good listener and to really understand a customer problem or question and help them solve it. •Ability to work under pressure •Ability to learn •Organized and systematic.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments If you are interested kindly send your C.V to: hr@interactts.com and specifying the job title in the subject
Job Contact Email hr@interactts.com
Technical Support Engineer Jobs In Egypt And Career In Interact Computer Stores Vacancies In Cairo 2016
Employer Interact Computer Stores
Job Title Technical Support Engineer
Vacancy Deadline(mm/dd/yy) 5/31/2016
Languages Fluent English Spoken and written is a must
Languages English, Excellent
Country Egypt
City Cairo
Job Category Information Technology, Computer
Job Type Full Time
Job Level Junior
•Receives service case from customer and filling Carry-in case form by the problem and handle it to Service desk admin to create CRM case. •DBD (Diagnose before Dispatch) primary checking and assigning to suitable engineer. •Diagnoses PCs, Notebooks and workstation hardware or Software faults for Interact Computer Stores Customers. •Investigates, diagnoses and solve computer software or applications faults (Antivirus – Microsoft Office …..Etc.). •Decides whether Spare part needed to be requested or just need service. •Makes Spare Parts price request and update in CRM. •Reports the service desk admin to make the quotation. •Installs and configures computer spare parts •Ability to detect the defective computer spare parts and replace it. •Supports Interact Computer Stores customers either onsite, over the phone, remotely or as Outsourcing staff. •Follows and update service cases through internal Interact systems (ex: CRM….). •Create warranty forms through our internal system (CRM) and transfer it to the responsible admin. •Quality control after solving the problem.
Qualifications •Bachelor of Computer Science, Electronics Engineering or equivalent •PC Software and Hardware diagnoses skills is a must •Basic network troubleshooting is a must •Experience: 1- 3 years in the same field. •Microsoft Office skills (Outlook, Word, Excel…) is a must •Ability to be a good listener and to really understand a customer problem or question and help them solve it. •Ability to work under pressure •Ability to learn •Organized and systematic.
Gender Any
Car owner Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments If you are interested kindly send your C.V to: hr@interactts.com and specifying the job title in the subject
Job Contact Email hr@interactts.com
Technical Support Engineer Jobs In Egypt And Career In Interact Computer Stores Vacancies In Cairo 2016
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