Employer Top Business
Job Title Customer Care Officer
Vacancy Deadline(mm/dd/yy) 3/31/2017
Languages English, Excellent
Arabic, Excellent
Country Egypt
City Cairo
Job Category Call Center, Customer Service
Job Type Full Time
Job Level Junior
Description - Handle all customers answering product and service questions, suggesting information , lead times , main quality checking about Mobile phones products and services. - Make quality basic checking for mobile devices and handle all kind of customers. - Maintains customer records by updating cases on system applications. - clarifying the customers complaint in details to Technical team and follow up the quality progress till the end . - Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Maintains customer records by updating cases on system applications.
Qualifications -University graduate (English section) -Located on Qualiobeya , shobra .. or near to this area. -2 - 4 years of experience in Customer service . -Preferable to have an experience on working on mobile service center - Good Knowledge about mobile phone industry. - Good Knowledge about mobile phone service process, after sales progress, customer needs. - Ability to work under pressure and handle all different customer behaviours. - Good way to communicate with team.
Gender Any
Car owner Any
Experience 3 - 5 Years.
Other Skills - Should be able to organize the work and time efficiently and to work sportively within a team. - Good communication skills.
Compensations Package range: 3000 to 5000 net salary
Salary (L.E.) Negotiable
Job Contact Email Interested candidate kindly send me your updated CV to: c.william@topbusiness-hr.com and mention (Customer care officer) in subject
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